At a Glance
- Tasks: Provide IT support across four schools, ensuring smooth operation of technology.
- Company: Join WeDoData, a dedicated team in the education sector.
- Benefits: Earn £30k-£37k with career progression and training opportunities.
- Other info: Work in a dynamic environment with a commitment to safeguarding children.
- Why this job: Make a difference in students' learning experiences through tech support.
- Qualifications: Previous IT experience and strong customer service skills required.
The predicted salary is between 30000 - 37000 £ per year.
The role involves working alongside the Network Manager and IT Leads to provide comprehensive IT support across four schools. You’ll maintain technology, including Microsoft 365, Active Directory, JAMF School, Apple devices, Chromebooks, Windows and Mac environments, ensuring smooth operation for staff and students. This is a customer-facing role, collaborating with end-users to keep the IT function running and support continuous learning.
Responsibilities:
- Support of 1:1 student iPads
- User management with Active Directory
- Mobile device management with JAMF
- Support of Windows and Mac environments
- 1st & 2nd line support across the schools
Requirements:
- Previous industry experience in IT
- Exceptional customer service skills
- Familiarity with user management and end-user support
- Experience working in education is advantageous but not mandatory
In return:
You’ll receive a competitive salary of £30k-£37k, career progression opportunities, and training from an experienced Network Manager.
WeDoData (Bristol) Ltd is committed to safeguarding and promoting the welfare of children and young people and expects all staff, applicants, and clients to share this commitment. Any appointment will be made subject to strict vetting, screening checks, and receipt of a satisfactory enhanced DBS check. In accordance with the DfE statutory guidance ‘Keeping Children Safe in Education’, this may also include an online search as part of our due diligence on shortlisted applicants.
IT Technician employer: WeDoData
WeDoData is an excellent employer, offering a supportive work culture that prioritises the well-being of its employees while making a meaningful impact in the lives of children with special educational needs. With competitive salaries, generous annual leave, and a commitment to employee growth, this role in Greater London provides a unique opportunity to thrive in a fulfilling environment dedicated to social responsibility.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Technician role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and customer service scenarios. We recommend practising common interview questions related to IT support and thinking of examples from your past experiences that showcase your problem-solving abilities.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and interests. Check out our website for openings at WeDoData and tailor your approach to show why you’d be a great fit for their team!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a simple way to keep yourself top of mind for the hiring team.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant IT experience and customer service skills. We want to see how your background fits with the role of IT Technician, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting technology in education and how you can contribute to our team. Keep it friendly and professional, just like us!
Showcase Your Technical Skills:We’re looking for someone who’s comfortable with Microsoft 365, Active Directory, and both Windows and Mac environments. Make sure to mention any specific tools or technologies you’ve worked with that relate to the job description.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at WeDoData
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, and mobile device management with JAMF. Be ready to discuss how you've used these tools in previous roles or how you'd approach common issues. This shows you're not just familiar but confident in your skills.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, think of examples where you've provided exceptional support. Prepare to share stories that highlight your ability to communicate effectively with end-users, especially in a school environment. This will demonstrate your understanding of the importance of user satisfaction.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like troubleshooting a problem with a student’s iPad or managing user accounts in Active Directory. Practise your responses to these scenarios so you can showcase your problem-solving skills and technical know-how.
✨Research the Company Culture
Take some time to understand WeDoData's commitment to safeguarding and promoting the welfare of children. Being able to discuss how your values align with theirs will show that you're not just looking for any job, but that you're genuinely interested in contributing to their mission.
