At a Glance
- Tasks: Provide first-line support for intranet issues and manage web content.
- Company: Join a leading Further Education college in Essex.
- Benefits: Up to £34,531 salary, 33 days leave, and a local government pension.
- Other info: Access to free gym, wellness activities, and ongoing training.
- Why this job: Make a difference in education while developing your IT skills.
- Qualifications: Experience in application support and great customer service skills.
Support Assistant required for 12 month fixed term contract in Greater London.
- Application/ Web support
- On-site in Essex
- 12 month fixed term contract
We are working exclusively with a Further Education client in Essex who require an Intranet Support Assistant to join their Data Services team on a 12-month fixed term contract. As an Intranet Support Assistant, you'll provide first-line support for intranet-related issues, queries, and requests, including publishing and maintaining content, managing user access and permissions, supporting integrations and much more.
As a minimum you'll need:
- Prior application or systems support experience
- Experience managing, maintaining, or updating web-based content or platforms
- Experience supporting users via ticketing system
- Great customer service skills
In return the college can offer:
- Up to £34,531 annual salary
- 33 days annual leave (plus 8 bank holidays)
- Local government pension scheme (21% employer contributions)
- Access to free on-site gym, wellness activities, 24 hr confidential advice and college courses
- Ongoing training and career development
For more information and to discuss this opportunity in more detail, please call Jay at WeDoData or apply as soon as possible.
WeDoData (Bristol) Ltd is committed to safeguarding and promoting the welfare of children and young people and expects all staff, applicants, and clients to share this commitment. Any appointment will be made subject to strict vetting and screening checks and receipt of a satisfactory enhanced DBS check. In accordance with the DfE statutory guidance ‘Keeping Children Safe in Education’, this may also include an online search as part of our due diligence on shortlisted applicants.
Intranet Support Assistant in Chelmsford employer: WeDoData
WeDoData is an exceptional employer, offering a supportive work environment in the heart of Essex, where you can thrive as an Intranet Support Assistant. With a competitive salary, generous annual leave, and a strong commitment to employee development through ongoing training and wellness initiatives, you'll find ample opportunities for personal and professional growth while contributing to the education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Intranet Support Assistant in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the hunt for an Intranet Support Assistant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and showcases your application support experience. Join relevant groups and engage with posts to get noticed by potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to web support and customer service. We recommend doing mock interviews with friends or using online resources to boost your confidence and nail that first impression.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re here to support you every step of the way in landing that perfect role.
We think you need these skills to ace Intranet Support Assistant in Chelmsford
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your prior application or systems support experience. We want to see how you've managed web-based content or platforms before, so don’t hold back on those details!
Customer Service is Key:Since great customer service skills are a must, share examples of how you've supported users in the past. We love seeing how you’ve tackled queries and resolved issues with a smile!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine through without any fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our Data Services team.
How to prepare for a job interview at WeDoData
✨Know Your Stuff
Make sure you brush up on your application and web support knowledge. Familiarise yourself with common intranet issues and how to resolve them, as well as the ticketing systems you might be using. This will show that you're not just a good fit for the role but also genuinely interested in it.
✨Show Off Your Customer Service Skills
Since this role involves supporting users, be ready to demonstrate your customer service skills. Think of examples where you've successfully resolved user queries or improved their experience. A friendly attitude goes a long way!
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the Data Services team and the college's approach to intranet management. This shows that you're engaged and keen to understand how you can contribute to their success.
✨Highlight Relevant Experience
Be specific about your previous experience managing web-based content or systems support. Use concrete examples to illustrate your skills and how they relate to the job description. This will help the interviewers see you as the ideal candidate for the position.
