At a Glance
- Tasks: Provide expert technical support and shape the future of IT infrastructure.
- Company: Join a forward-thinking further education college group with a collaborative culture.
- Benefits: Competitive salary, Monday to Friday hours, and opportunities for professional growth.
- Other info: Multi-site role in Surrey with excellent career development opportunities.
- Why this job: Make a real impact in a dynamic environment while solving complex IT challenges.
- Qualifications: Experience in 3rd Line Support and strong knowledge of Windows Server and Microsoft 365.
WeDoData are working with a forward-thinking further education college group who are split between 2 campuses who are looking for an experienced 3rd Line Support Engineer to join their Systems & Innovation team, providing expert technical support and helping shape the future of the IT infrastructure.
The Role
As a 3rd Line Support Engineer, you will act as the senior technical escalation point for complex IT issues, supporting a diverse infrastructure of on-prem and cloud-based technologies. You'll work closely with several departments across the college, lead technical problem-solving, contribute to infrastructure projects, and ensure systems remain secure, resilient, and fit for purpose.
Key Responsibilities
- Act as the escalation point for complex 2nd and 3rd line technical issues.
- Support and maintain Windows Server, Active Directory, Group Policy, DNS and DHCP environments.
- Manage and troubleshoot Microsoft 365 and enterprise applications.
- Monitor infrastructure performance, backups, patching and disaster recovery solutions.
- Support virtualisation platforms and cloud services.
- Participate in infrastructure upgrades, digital transformation projects and continuous service improvement.
- Produce and maintain technical documentation and knowledge base articles.
- Work collaboratively with internal teams and third-party suppliers to deliver high-quality IT services.
Essential Requirements
- Significant experience in a 3rd Line Support or Infrastructure Support role.
- Strong knowledge of Windows Server administration.
- Experience managing Active Directory, Group Policy, DNS and DHCP.
- Experience supporting Microsoft 365 and enterprise business applications.
- Knowledge & experience of VMWare.
- Azure experience.
- Experience with system monitoring, patch management and backup solutions.
Desirable
- Experience working within an education environment.
In return you will receive:
- Salary: £40,000 - £44,000 per annum.
- Hours: Monday to Friday, 08:45 - 17:00.
- Location: Surrey (multi-site role).
For more information and to discuss this opportunity further please get in touch with Dan Harvey at WeDoData or apply as soon as possible.
3rd Line IT Engineer employer: WeDoData
WeDoData is an excellent employer, offering a supportive work culture that prioritises the well-being of its employees while making a meaningful impact in the lives of children with special educational needs. With competitive salaries, generous annual leave, and a commitment to employee growth, this role in Greater London provides a unique opportunity to thrive in a fulfilling environment dedicated to social responsibility.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line IT Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what WeDoData values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges WeDoData might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at WeDoData!
✨Direct Apply to WeDoData
Let's not forget to apply directly through the WeDoData website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line IT Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at WeDoData.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at WeDoData. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at WeDoData
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
