At a Glance
- Tasks: Lead and optimise operations for a growing CRM agency, ensuring quality delivery across multiple projects.
- Company: WeDoCRM, a fast-growing specialist in Customer Relationship Management.
- Benefits: Competitive salary, career progression to Managing Director, and a dynamic work environment.
- Other info: Exciting opportunity for ambitious individuals looking to make a mark in a thriving agency.
- Why this job: Join a pivotal role that shapes the future of our agency and drives impactful change.
- Qualifications: Proven leadership experience in operations and a passion for scaling businesses.
The predicted salary is between 70000 - 90000 £ per year.
Permanent, full-time
About WeDoCRM: As a specialist in Customer Relationship Management (CRM) and Customer Marketing, WeDoCRM supports companies of all sizes to drive ROI from their customer database. Our agency is growing quickly as more companies partner with us to deliver powerful CRM operations.
Why this role exists: As we grow, our founder is splitting their time between winning new business and running the day-to-day — and the day-to-day increasingly pulls them away from the work only they can do. This is a newly created role to build out our operational leadership: you become the operational engine of the agency and the senior point that day-to-day delivery and operational issues land on, so the Founder can focus on growth.
You’ll run delivery across two streams: our established Retainer business (recurring CRM delivery, the bulk of the team) and a newer, growth-stage Projects stream (larger builds and technical work) that you’ll help stabilise and scale into a repeatable, profitable line. This is the most senior hire below the Founder, and it’s deliberately an MD-track seat: Operations Director now, Managing Director as the agency scales. We’re looking for someone with that ambition and ceiling.
- Delivery across two streams — the core of the role
- End-to-end delivery quality across both the Retainer and Projects streams
- Resourcing, utilisation and capacity planning across the delivery team
- Delivery margin — the profitability of how we deliver, across both streams
- Scaling the Projects stream — helping turn an emerging, growth-oriented line into a stable, repeatable and profitable part of the business
- The systems, processes and operating rhythm that keep the agency running as it scales
- Reporting and forecasting that give the founder and board a clear view of delivery health
- Leadership of the delivery team
- Retainer: lead, coach and develop our senior delivery managers, who in turn run the managers and executives across our delivery pods
- Projects: lead our projects delivery, including project-management and technical leadership
- Oversee a technical function. You’ll oversee a build team — you don’t need to be hands-on technical, but you’re comfortable leading technical people and holding the work to standards
- Set delivery standards and a culture of ownership and accountability across both streams
- Own senior hiring, onboarding and performance within delivery
- Delivery escalations
Operations Director employer: WeDoCRM
WeDoCRM is an exceptional employer that fosters a dynamic and collaborative work culture, where innovation and growth are at the forefront. As an Operations Director, you will not only play a pivotal role in shaping the agency's operational success but also benefit from clear pathways for career advancement, including the potential to progress to Managing Director. Located in the UK, we offer a supportive environment that values employee development and encourages a strong sense of ownership and accountability within our teams.
