UK IT Service Desk Agent

Service Desk Analyst

Salary + benefits: £32,000 base + flexible depending on experience. 30 days holiday + bank holidays. Private healthcare. Life assurance. 5% pension. Structured career progression + training.

Location

West London (3 days onsite, 2 days from home)

The client

WeDo is partnering with a well-established, international organisation operating across multiple countries, currently going through a strong phase of growth and digital transformation.

The role

This is a Service Desk Analyst position within a global IT function, acting as the first point of contact for users across the business. You will be supporting a diverse, international user base, ensuring a high level of service and clear communication at all times.

Responsibilities

• Providing 1st line support via phone, chat, and walk-ups
• Logging, diagnosing and resolving incidents in line with SLAs
• Supporting hardware, software, and access‑related queries
• Escalating issues to wider IT teams where required
• Delivering excellent customer service to a global user base
• Supporting users where English is not their first language

Requirements

• Minimum 2 years’ experience in a Service Desk / 1st line role
• Experience supporting Microsoft Dynamics is highly desirable
• Strong communication skills with a patient, user‑focused approach
• Languages are a strong advantage, particularly German
• Italian, Spanish, German or Portuguese also beneficial
• Must be able to commute to West London (Driving recommended)