At a Glance
- Tasks: Be the go-to person for IT support and help solve tech issues.
- Company: Join a growing fintech company making financial management easier for customers worldwide.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for skill development.
- Other info: Great chance for career growth in a dynamic and collaborative environment.
- Why this job: Make a real impact in a supportive team while enhancing your tech skills.
- Qualifications: Experience in 1st Line support and strong customer service skills required.
The predicted salary is between 28000 - 32000 £ per year.
WeDo is partnering with an exciting and growing organisation that has built a strong reputation for making financial management simpler for customers globally. Supporting over a million customers, the business continues to invest in technology, innovation, and people.
This is an opportunity to join a collaborative and supportive environment where you will play an important role within a lean IT team. You will have the chance to take ownership, work closely with the wider business, and become a visible and valued part of day to day operations.
Responsibilities:
- Act as the first point of contact for IT support requests and incidents
- Log, prioritise, troubleshoot, and resolve tickets within agreed SLAs
- Support users across Microsoft 365, Windows, and macOS environments
- Troubleshoot hardware, software, VPN, and connectivity issues
- Support onboarding and offboarding activities, including device setup and user access management
- Maintain IT assets and ensure documentation remains accurate and up to date
- Work within ITIL aligned processes and contribute ideas for continuous improvement
- Deliver excellent customer service and support across the business
Required Skills:
- Previous experience within a 1st Line or Service Desk support environment
- Strong customer service and communication skills
- Experience supporting Microsoft environments and end users
- Basic networking knowledge including DNS, DHCP, and TCP/IP
- Experience using ticketing systems such as Jira or similar
- Strong problem solving ability and a proactive approach
- Exposure to ITIL environments would be beneficial
- Knowledge of Intune, Jamf, Azure, or AWS would be advantageous
Why should I apply?
This role offers far more than a standard support desk position. You will join a small team where your contribution will be visible and valued from day one. The environment will provide genuine ownership and the opportunity to build broader technical exposure while developing your skills.
If you enjoy combining technical troubleshooting with strong customer interaction and want to be part of a growing fintech journey where you can make an impact, this is a strong opportunity to consider.
Interested? Apply for the role today or send your CV to pierre.rodriguez@wedotech.uk
IT Support Engineer in Chester employer: Wedo Technology Solutions Ltd.
Join a dynamic and innovative fintech company in Chester, where your role as an IT Support Engineer will be pivotal in enhancing customer experiences. With a strong emphasis on collaboration and personal growth, you will enjoy a supportive work culture that values your contributions and offers opportunities for skill development in a hybrid working environment. This is more than just a job; it's a chance to be part of a forward-thinking team that is committed to making financial management simpler for customers worldwide.
Contact Details:
Wedo Technology Solutions Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Chester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and be ready to discuss how your skills align with their needs. Practising common interview questions can really boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled IT issues in the past. This will demonstrate your ability to handle real-world challenges.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Engineer in Chester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Microsoft environments and customer service skills, as these are key for us. A personalised CV shows you’re genuinely interested in the position!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that relate to the responsibilities listed in the job description, and don’t forget to show your enthusiasm for the role.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can demonstrate their problem-solving abilities, especially in a fast-paced environment like ours!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our awesome team!
How to prepare for a job interview at Wedo Technology Solutions Ltd.
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Windows, and macOS environments. Be ready to discuss how you've supported users in these areas before, as well as any troubleshooting you've done with hardware and software issues.
✨Customer Service is Key
Since this role involves a lot of user interaction, prepare examples that showcase your strong customer service skills. Think about times when you went above and beyond to help a user or resolved a tricky issue while keeping the user informed.
✨Familiarise Yourself with ITIL
Understanding ITIL processes can give you an edge. Brush up on the basics and be prepared to discuss how you’ve applied these principles in previous roles, especially in ticket logging and prioritisation.
✨Show Your Problem-Solving Skills
Be ready to tackle some hypothetical scenarios during the interview. Practice explaining your thought process when troubleshooting issues, and highlight your proactive approach to finding solutions.
