At a Glance
- Tasks: Be the first point of contact for IT support and resolve tech issues.
- Company: Join a growing fintech company making financial management easier for customers.
- Benefits: Competitive salary, hybrid work, and opportunities for skill development.
- Other info: Enjoy a dynamic environment with visible contributions from day one.
- Why this job: Make a real impact in a supportive team while enhancing your tech skills.
- Qualifications: Experience in 1st Line support and strong customer service skills required.
The predicted salary is between 28000 - 32000 £ per year.
Salary: £28,000 to £32,000 base
Location: Chester, UK (Hybrid, 3 days onsite)
Work Type: 1 Year Fixed Term Contract
Role:
WeDo is partnering with an exciting and growing organisation that has built a strong reputation for making financial management simpler for customers globally. Supporting over a million customers, the business continues to invest in technology, innovation, and people. This is an opportunity to join a collaborative and supportive environment where you will play an important role within a lean IT team. You will have the chance to take ownership, work closely with the wider business, and become a visible and valued part of day to day operations.
Responsibilities:
- Act as the first point of contact for IT support requests and incidents
- Log, prioritise, troubleshoot, and resolve tickets within agreed SLAs
- Support users across Microsoft 365, Windows, and macOS environments
- Troubleshoot hardware, software, VPN, and connectivity issues
- Support onboarding and offboarding activities, including device setup and user access management
- Maintain IT assets and ensure documentation remains accurate and up to date
- Work within ITIL aligned processes and contribute ideas for continuous improvement
- Deliver excellent customer service and support across the business
Required Skills:
- Previous experience within a 1st Line or Service Desk support environment
- Strong customer service and communication skills
- Experience supporting Microsoft environments and end users
- Basic networking knowledge including DNS, DHCP, and TCP/IP
- Experience using ticketing systems such as Jira or similar
- Strong problem solving ability and a proactive approach
- Exposure to ITIL environments would be beneficial
- Knowledge of Intune, Jamf, Azure, or AWS would be advantageous
Why should I apply?
This role offers far more than a standard support desk position. You will join a small team where your contribution will be visible and valued from day one. The environment will provide genuine ownership and the opportunity to build broader technical exposure while developing your skills. If you enjoy combining technical troubleshooting with strong customer interaction and want to be part of a growing fintech journey where you can make an impact, this is a strong opportunity to consider.
Interested? Apply for the role today or send your CV to pierre.rodriguez@wedotech.uk
1st Line IT Service Desk Engineer — Hybrid (Chester) employer: Wedo Technology Solutions Ltd.
Join a dynamic and innovative fintech company in Chester, where you will be part of a supportive team that values your contributions from day one. With a focus on employee growth and development, this role offers the chance to enhance your technical skills while delivering exceptional customer service in a collaborative environment. Enjoy the benefits of hybrid working, a competitive salary, and the opportunity to make a real impact within a rapidly growing organisation.
Contact Details:
Wedo Technology Solutions Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Service Desk Engineer — Hybrid (Chester)
✨Tip Number 1
Get your tech skills sharp! Brush up on Microsoft 365, Windows, and macOS support. The more confident you are in troubleshooting, the better you'll impress during interviews.
✨Tip Number 2
Practice your customer service skills. Remember, you're not just solving problems; you're making users feel supported. Role-play common scenarios with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry meetups. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our awesome team.
We think you need these skills to ace 1st Line IT Service Desk Engineer — Hybrid (Chester)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 1st Line IT support and customer service. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky IT issues in the past. We love seeing candidates who can think on their feet and provide excellent customer service under pressure.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Wedo Technology Solutions Ltd.
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Windows, and macOS environments. Be ready to discuss how you've supported users in these areas, as well as any troubleshooting you've done with hardware and software issues.
✨Customer Service is Key
Since this role involves a lot of user interaction, prepare examples that showcase your strong customer service skills. Think about times when you went above and beyond to help a user or resolved a tricky issue.
✨Familiarise Yourself with ITIL
Understanding ITIL processes can give you an edge. Brush up on the basics and be prepared to discuss how you’ve applied these principles in previous roles or how you would approach continuous improvement in a service desk environment.
✨Practice Problem-Solving Scenarios
Expect to face some technical scenarios during the interview. Practice explaining your thought process for troubleshooting common issues like VPN connectivity or ticket prioritisation. This will demonstrate your proactive approach and problem-solving ability.
