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- Tasks: Provide top-notch IT support to users via phone, chat, and in-person.
- Company: Join a global organisation thriving in digital transformation.
- Benefits: Enjoy a competitive salary, 30 days holiday, private healthcare, and a pension plan.
- Other info: Flexible work with structured career progression and training opportunities.
- Why this job: Be the first point of contact and make a real difference for users worldwide.
- Qualifications: 2+ years in a Service Desk role; Microsoft Dynamics experience is a plus.
The predicted salary is between 32000 - 40000 £ per year.
Salary + benefits: £32,000 base + flexible depending on experience. 30 days holiday + bank holidays. Private healthcare. Life assurance. 5% pension. Structured career progression + training.
Location: West London (3 days onsite, 2 days from home).
The client: WeDo is partnering with a well-established, international organisation operating across multiple countries, currently going through a strong phase of growth and digital transformation.
The role: This is a Service Desk Analyst position within a global IT function, acting as the first point of contact for users across the business. You will be supporting a diverse, international user base, ensuring a high level of service and clear communication at all times.
Responsibilities:
- Providing 1st line support via phone, chat, and walk-ups
- Logging, diagnosing and resolving incidents in line with SLAs
- Supporting hardware, software, and access-related queries
- Escalating issues to wider IT teams where required
- Delivering excellent customer service to a global user base
- Supporting users where English is not their first language
Requirements:
- Minimum 2 years’ experience in a Service Desk / 1st line role
- Experience supporting Microsoft Dynamics is highly desirable
- Strong communication skills with a patient, user-focused approach
- Languages are a strong advantage, particularly German, Italian, Spanish, or Portuguese
- Must be able to commute to West London (Driving recommended)
UK IT Service Desk Agent in Bristol employer: Wedo Technology Solutions Ltd.
Contact Detail:
Wedo Technology Solutions Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK IT Service Desk Agent in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Service Desk Analyst role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for IT Service Desk roles and practice your answers. Make sure you can showcase your experience with Microsoft Dynamics and your ability to communicate effectively with users from diverse backgrounds.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and find the perfect fit for your skills!
We think you need these skills to ace UK IT Service Desk Agent in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience in 1st line support and any specific skills related to Microsoft Dynamics. We want to see how your background fits with what we’re looking for!
Show Off Your Communication Skills: Since this role involves supporting a diverse user base, it’s crucial to showcase your strong communication skills. Use clear and concise language in your application to demonstrate your ability to communicate effectively, especially if you have experience with users who speak different languages.
Highlight Customer Service Experience: We value excellent customer service, so make sure to include examples of how you've delivered great support in previous roles. Whether it’s through phone, chat, or face-to-face interactions, let us know how you’ve gone above and beyond for users.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Wedo Technology Solutions Ltd.
✨Know Your Stuff
Make sure you brush up on your technical skills, especially around Microsoft Dynamics and common IT issues. Being able to talk confidently about your experience in a Service Desk role will show that you're the right fit for the job.
✨Practice Your Communication
Since you'll be dealing with a diverse user base, practice explaining technical concepts in simple terms. Role-play with a friend or family member to get comfortable with this. Remember, patience and clarity are key!
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a user, especially in challenging situations. This will highlight your user-focused approach.
✨Be Ready for Language Questions
If you speak any additional languages, be prepared to discuss them! Highlighting your language skills can set you apart, especially if you can support users who may not be fluent in English. It’s a great way to show your value to the team.