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- Tasks: Ensure high-quality products and services through audits and technical support.
- Company: Join a family-owned business with over 150 years of secure employment.
- Benefits: Competitive salary, generous holiday, private medical insurance, and employee discounts.
- Why this job: Be part of a supportive team making a real impact in the galvanizing industry.
- Qualifications: Analytical skills and excellent communication; knowledge of ISO standards is a plus.
- Other info: Enjoy career advancement opportunities and a dynamic work environment.
The predicted salary is between 28000 - 42000 £ per year.
Overview
This role is based at Scottish Galvanizers Ltd, Glasgow, G41 1RR
About us
An exciting opportunity has arisen for a Technical Services Representative to join our busy team at Scottish Galvanizers Ltd, based in Glasgow, G41 1RR. We are part of Wedge Group Galvanizing, a successful family-owned business offering secure employment to its employees for over 150 years. We have 14 sites nationwide and apply corrosion protection to all the steel you regularly see around you such as street furniture, lampposts, bridge beams and even football stadiums through our galvanizing process.
You won’t just be joining a business; you’ll be part of a group that can offer you opportunities and development for the whole of your career! We pride ourselves on caring for each other, with fairness and trust at our core. If you have similar values, you might find us to be a great place to work.
What’s the role?
As a Technical Services Representative you will help to deliver our Company’s mission of being the ‘UK’s Galvanizer of choice’ through championing high-quality products and service to all our customers. Using corrective actions, 5 why and 8D techniques you will evaluate quality performance.
Main duties include:
- Performing quality compliance audits on the finished product, reporting and analysing the data.
- Manage the site quality management system, as part of the organization’s ISO 9001 accreditation.
- Manage the chemical and metallurgical process line.
- Monitor and manage the complaints system, looking for opportunities to improve quality and service.
- Champion the use of structured problem solving (e.g., corrective action system, 5 Why, 8D).
- Provide technical support and guidance.
- Maintain and calibrate measuring equipment.
- Ensure compliance with industry standards, safety regulations, and company policies.
- Manage the site environmental management system as the organization achieves ISO 14001 accreditation.
Who would suit this role?
You will be analytical and able to continuously improve processes to provide the best quality.
Have excellent communication and interpersonal skills, with the ability to build effective relationships.
Knowledge of the galvanizing process, ISO 9001 or ISO 14001 is advantageous but not essential.
What are the benefits?
- A permanent 40-hour contract, with an annual salary of up to £35,000.00 depending on experience.
- Seasonal bonus, usually paid every July and December.
- Secure employment with a longstanding supportive business with opportunity for advancement.
- Annual pay reviews.
- 25 days holiday (plus statutory days – so 33 in total) per calendar year – 5 days more than the legal requirement.
- Enhanced pay for other leave (paternity, maternity etc).
- Defined benefit pension – Final Salary Pension Scheme.
- Private medical insurance
- Employment protection and death in service cover for employees – paying out up to 3x annual salary.
- Employee Assistance Programme – offering free wellbeing (mental and physical) and financial advice and support.
- Employee discount scheme including restaurants, holidays, retail vouchers and more.
- Cycle to Work Scheme.
- Annual free flu vaccinations.
- Long service awards.
- Company share purchase opportunity.
- Free parking.
Hours
Working Monday to Friday – working hours to be agreed with your line manager (usually worked in 8-hour slots at some point between 07:00 and 18:00).
How to apply?
If this sounds like a job that might be right for you, please click apply! – Application Form
Wedge Group Galvanizing is an equal opportunities employer, we strive to create an inclusive culture where everyone is valued and welcomed.
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Technical Services Representative employer: Wedge Group
Contact Detail:
Wedge Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Representative
✨Tip Number 1
Get to know the company! Research Scottish Galvanizers and Wedge Group Galvanizing. Understanding their values and mission will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves techniques like 5 Why and 8D, brush up on these methods. Be ready to discuss how you've used them in past experiences or how you'd apply them in this role.
✨Tip Number 3
Network with current employees! If you can, reach out to someone at Scottish Galvanizers on LinkedIn. They might give you insider tips about the interview process or what it’s really like to work there.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Don’t forget to tailor your application to highlight your analytical and communication skills!
We think you need these skills to ace Technical Services Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Services Representative role. Highlight any relevant experience with quality compliance audits or knowledge of ISO standards to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining Scottish Galvanizers Ltd and how your values align with ours. Keep it friendly and professional, just like we are!
Show Off Your Problem-Solving Skills: Since we value structured problem-solving techniques like 5 Why and 8D, be sure to mention any experiences where you've successfully tackled challenges. We love seeing how you think and approach issues!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. We can’t wait to see what you bring to the team!
How to prepare for a job interview at Wedge Group
✨Know Your Stuff
Make sure you brush up on the galvanizing process and ISO standards. Familiarise yourself with the company's mission and values, as well as the specific duties of a Technical Services Representative. This will show that you're genuinely interested and prepared.
✨Show Off Your Problem-Solving Skills
Be ready to discuss how you've used structured problem-solving techniques like 5 Why and 8D in past roles. Prepare examples that highlight your analytical skills and how you've improved processes or resolved issues effectively.
✨Communicate Clearly
Since this role requires excellent communication skills, practice articulating your thoughts clearly. Think about how you can build relationships with customers and colleagues, and be prepared to share examples of how you've done this in the past.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the company culture, opportunities for development, or specifics about the quality management system. It shows you're engaged and thinking about your future with them.
