Supervisor in London

Supervisor

London, Royal Victoria Dock (In-store)

30 hours per week

£14.46 per hour (£13.50, plus £0.96 p/h London Weighting)

At wed2b, we don’t just sell dresses, we create unforgettable moments.

With over 50 stores across the UK and Europe, we are fast becoming a global leader in bridalwear. We offer beautifully designed dresses, exceptional value and a warm, welcoming experience our customers truly love

We're have just opened an exciting new large-format bridalwear store in the Royal Victoria Dock area, close to the ExCeL London, and we're looking for passionate, customer-focused people to join our brand-new team.

If you love delivering exceptional customer experiences and enjoy working in a fast-paced retail environment, we'd love to meet you.

About the role

Behind every successful store is a driven, commercially focused leader. We are looking for a confident, sales driven Store Manager who thrives in a fast paced environment and leads from the front.

This role is perfect for someone who:

• Loves hitting and exceeding targets
• Is motivated by results, pace, and progression
• Brings energy, resilience, and accountability every day

As a Store Supervisor, you will play a key role in the day-to-day leadership of the store, ensuring exceptional customer experiences and sales results, strong commercial performance, and high operational standards. Acting as a keyholder and leader on duty, you will take ownership of running shifts, supporting and supervising the team, and ensuring company standards are consistently maintained.

You will lead by example, driving sales performance through KPI awareness, coaching and motivating team members, and ensuring colleagues demonstrate professional behaviours and conduct at all times. In the absence of the Store Manager or Assistant Manager, you will take responsibility for the smooth operation of the store, making commercial decisions and providing clear direction to the team.

Alongside your supervisory responsibilities, you will continue to provide expert bridal styling appointments, helping brides find their perfect wedding dress and accessories while maximising every sales opportunity.

Your day to day responsibilities

• Leading, coaching and developing a high performing, target driven team
• Take ownership of the day-to-day running of the store during supervisory and keyholding shifts, or when the Assistant Manager or Store Manager are not present.
• Support management to drive store performance through smart decision managing and leadership.
• Maintain a thorough understanding of all store KPIs, including Sales, Conversion, UPT, APV, Accessories and Appointment Performance.
• Monitor team KPI performance throughout the trading day and take action to maximise results.
• Creating a warm, friendly, luxury in store experience for every customer
• Driving sales and KPIs through visible, hands on leadership and a strong commercial mindset
• Stock and Compliance Management
• Demonstrate strong Leadership & Store Operations skills
• Using data, insight and instinct to identify opportunities and maximise performance
• Ensuring the store is always presented to the highest standard
• Taking ownership of results, celebrating success and responding quickly to challenges
• Creating a positive, motivated culture where your team can perform at their best
• The post holder will also be expected to undertake any other ad hoc duties that their manager may consider reasonable.

Who we’re looking for

A successful Supervisor will:

• Run effective, organised and commercially focused shifts.
• Drive store sales, KPI and customer service performance.
• Maintain high standards of team behaviour, conduct and accountability.
• Deliver exceptional customer experiences.
• Support the development and performance of colleagues.
• Ensure operational compliance and store standards are consistently achieved.

Why Join wed2b?

• Join a business that is ambitious, growing and performance focused
• Be part of a supportive, people focused culture where energy and ideas are valued
• Work in a role where you create meaningful, memorable experiences every day
• Opportunity to develop, progress and shape your career within a successful and expanding retail brand
• Lead your own store with autonomy, trust and support

At wed2b, we’re looking for leaders who don’t wait for success, they drive it. If you’re ready to lead a team to deliver exceptional results while being part of something special, we want to hear from you.