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- Tasks: Lead the charge in creating a customer-first strategy across all marketing channels.
- Company: Join a global fashion powerhouse that values heritage, innovation, and customer experience.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Shape the future of customer experiences at an iconic brand while leading a passionate team.
- Qualifications: Strong background in digital/traditional marketing, ideally in fashion or lifestyle; leadership skills required.
- Other info: Be part of a growing team focused on enhancing customer journeys through data-driven insights.
The predicted salary is between 43200 - 72000 £ per year.
A global powerhouse in the fashion and lifestyle space, this brand is more than just a label. It represents heritage, innovation and a relentless focus on its customer. As the business continues to evolve and adapt to the modern shopper, there’s a powerful shift happening, one that places the customer experience right at the heart of everything. This isn’t just about looking good; it’s about feeling seen, understood, and valued across every interaction.
This is a brand-new opportunity to shape the future of how customers experience one of the world’s most iconic names. As the Senior Customer Experience Manager, you will be leading the charge in building a customer-first strategy across all marketing channels – CRM, traditional marketing, digital – the lot. It’s all about seeing the bigger picture: how customers move, feel, and engage, and then using those insights to create journeys that feel seamless and meaningful.
You will work closely with insight and analytics teams to bring the voice of the customer into every corner of the strategy. You will be leading initiatives that put data at the centre of experience design – uncovering opportunities to enhance touchpoints and boost loyalty in a way that feels human, not robotic. With an associate and assistant in place and plans to bring in another manager soon, you will be steering a growing team and helping shape the function from the ground up.
Whether it’s lifecycle planning, experience mapping, or exploring new tech and tools, you will be at the forefront of innovation – making sure each and every experience feels consistent, connected, and rooted in value for the customer.
This is for someone who lives and breathes customer. You’re not just CX-savvy – you’re a storyteller, strategist and collaborator rolled into one. With a strong background in digital and traditional marketing (ideally in fashion, luxury or lifestyle), you’re confident navigating complex customer data and translating it into bold, beautiful strategies. You know how to lead a team, influence across departments, and bring stakeholders on the journey with you.
Curious, creative, and analytical, you love uncovering insight and turning it into action. You’re not afraid to challenge the status quo, always looking for what’s next in CX and digital innovation. Most of all, you’ve got a genuine passion for people – because you know that great brands are built on unforgettable experiences.
Senior CX Manager employer: WeComm
Contact Detail:
WeComm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CX Manager
✨Tip Number 1
Familiarise yourself with the brand's customer experience philosophy. Research their current strategies and identify areas where you can contribute innovative ideas. This will show your genuine interest and understanding of their approach.
✨Tip Number 2
Network with professionals in the fashion and lifestyle sectors, especially those who have experience in customer experience roles. Attend industry events or webinars to connect with potential colleagues and gain insights into the latest trends.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented customer-first strategies in previous roles. Highlight your ability to analyse data and translate it into actionable insights that enhance customer journeys.
✨Tip Number 4
Stay updated on the latest digital marketing tools and technologies that can enhance customer experience. Being knowledgeable about emerging trends will demonstrate your commitment to innovation and your readiness to lead a growing team.
We think you need these skills to ace Senior CX Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer experience management, particularly in fashion or lifestyle sectors. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, tell a story about your passion for customer experience and how you've successfully implemented strategies in previous roles. Be specific about your achievements and how they align with the company's vision.
Showcase Your Analytical Skills: Since the role involves working closely with insight and analytics teams, include examples of how you've used data to drive customer experience improvements. Highlight any tools or methodologies you are familiar with.
Demonstrate Leadership Experience: As this position involves leading a team, provide examples of your leadership style and how you've successfully managed teams in the past. Discuss how you foster collaboration and influence stakeholders.
How to prepare for a job interview at WeComm
✨Showcase Your Customer-Centric Mindset
As a Senior CX Manager, it's crucial to demonstrate your passion for customer experience. Prepare examples of how you've previously put customers at the heart of your strategies and how those initiatives led to tangible results.
✨Highlight Your Analytical Skills
This role requires a strong ability to interpret complex customer data. Be ready to discuss specific tools or methodologies you've used to analyse customer insights and how you've applied those findings to enhance customer journeys.
✨Demonstrate Leadership and Collaboration
You'll be leading a team and working across departments, so it's important to showcase your leadership style. Share experiences where you've successfully influenced stakeholders and collaborated with different teams to achieve a common goal.
✨Stay Ahead of CX Trends
The fashion and lifestyle industry is ever-evolving. Research current trends in customer experience and digital innovation, and be prepared to discuss how you would implement these trends within the brand's strategy.
