At a Glance
- Tasks: Lead customer experience strategies to enhance loyalty and engagement across multiple channels.
- Company: Globally recognised luxury lifestyle brand blending heritage with innovation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Fast-paced international role with a focus on digital innovation and team leadership.
- Why this job: Shape the future of luxury customer experiences and drive impactful change.
- Qualifications: Extensive experience in CX strategy within fashion or luxury sectors.
The predicted salary is between 60000 - 80000 € per year.
A globally recognised luxury lifestyle house is seeking a customer-obsessed leader to help shape the future of its customer experience strategy across Europe, the Middle East, and Africa. Known for timeless style, premium craftsmanship, and elevated storytelling, the brand blends heritage with innovation to create seamless, connected experiences across digital and physical touchpoints. With a strong focus on loyalty, personalisation, and client engagement, the business is investing heavily in data-driven customer transformation and next-generation CX capabilities.
The Role
As Senior CX Manager, you will lead the development and execution of customer-centric strategies designed to increase customer lifetime value, retention, and long-term brand loyalty across multiple direct-to-consumer channels. Working closely with senior CRM and CX leadership, you will oversee connected customer journeys spanning ecommerce, retail stores, paid media, CRM, and customer support, ensuring a seamless luxury experience at every interaction. You will use customer insights, segmentation, and AI-driven decision making to optimise engagement strategies, while collaborating cross-functionally with teams across CRM, retail marketing, ecommerce, media, data, and technology. This is a highly strategic and hands-on role with responsibility for driving innovation, leading test-and-learn initiatives, and managing a high-performing team in a fast-paced international environment.
The Person
You are a strategic and commercially minded CX leader with extensive experience delivering impactful customer strategies within fashion, luxury, retail, or premium consumer environments. You combine analytical thinking with creativity, using data and insight to shape personalised experiences that drive measurable business results. Comfortable influencing senior stakeholders and managing cross-functional projects, you thrive in collaborative environments and bring strong leadership capabilities with experience developing and mentoring teams. You are passionate about customer behaviour, digital innovation, and luxury brand experiences, with excellent communication, organisational, and problem-solving skills. A digital-first mindset, customer-centric approach, and ability to adapt quickly in a dynamic environment will be key to success in this role.
Senior CX/CRM Manager employer: WeComm
As a globally recognised luxury lifestyle house, we pride ourselves on fostering a dynamic and inclusive work culture that champions creativity and innovation. Our commitment to employee growth is evident through tailored development programmes and opportunities for cross-functional collaboration, ensuring that every team member can thrive in their career. Located in a vibrant city, we offer a unique blend of luxury brand experience and a supportive environment, making us an exceptional employer for those passionate about shaping the future of customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Senior CX/CRM Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your previous successes in CX and CRM. This will give you an edge during interviews and help you demonstrate your value to potential employers.
✨Tip Number 3
Prepare for interviews by researching the company’s customer experience strategies. Be ready to discuss how your experience aligns with their goals and how you can contribute to their vision of luxury and innovation.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who can help us elevate our customer experience. Your next big opportunity could be just a click away!
We think you need these skills to ace Senior CX/CRM Manager
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, let your enthusiasm for customer experience shine through. Share specific examples of how you've shaped customer strategies in the past and how they align with our luxury brand ethos.
Be Data-Driven:We love a good story backed by data! Highlight your experience with data-driven decision making and how it has influenced your previous roles. This will show us that you understand the importance of insights in crafting personalised experiences.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Use keywords from the job description to demonstrate that you’re the perfect fit for our Senior CX/CRM Manager position. We want to see how your skills match our needs!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at WeComm
✨Know Your Customer Experience Inside Out
Before the interview, dive deep into the brand's customer experience strategy. Familiarise yourself with their current initiatives and think about how you can enhance them. Be ready to discuss specific examples of how you've successfully implemented customer-centric strategies in your previous roles.
✨Showcase Your Data-Driven Mindset
Since this role heavily focuses on data-driven decision making, prepare to share instances where you've used customer insights and analytics to drive engagement strategies. Bring along any relevant metrics or case studies that demonstrate your impact on customer lifetime value and retention.
✨Demonstrate Cross-Functional Collaboration
This position requires working closely with various teams. Think of examples where you've successfully collaborated across departments, especially in CRM, retail marketing, or ecommerce. Highlight your ability to influence senior stakeholders and how you’ve led projects that required teamwork.
✨Emphasise Your Leadership Skills
As a Senior CX Manager, you'll be leading a team. Prepare to discuss your leadership style and how you've developed and mentored teams in the past. Share stories that illustrate your ability to inspire others and drive innovation in a fast-paced environment.
