At a Glance
- Tasks: Lead the transformation of in-store customer experiences through innovative retail technology.
- Company: Join a celebrated luxury skincare brand with a global reputation for excellence.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and external partners in a dynamic London office.
- Why this job: Make a real impact on customer journeys in a premium retail environment.
- Qualifications: Experience in retail technology and a strong understanding of customer data is essential.
The predicted salary is between 60000 - 75000 £ per year.
The Brand: One of the UK's most celebrated luxury skincare brands, a British-founded, globally recognised name that has built an exceptional reputation for results-driven skincare and premium in-store experiences. Operating across physical retail, spas, digital channels and international markets, the business sits within a major international beauty group and continues to invest heavily in its customer experience, technology infrastructure and global growth agenda. This is a brand that takes its in-store experience as seriously as its products and is now looking to ensure its retail technology matches the premium world it has built.
The Person: They are looking for an experienced Retail Product Owner or Product Manager who genuinely understands how in-store customer journeys work in practice, not just in theory. The ideal candidate will have hands-on experience with retail technology platforms such as POS, booking systems or clienteling tools, alongside a strong CRM and customer data background. Critically, they need to be comfortable operating as the bridge between commercial and technical teams, translating what store teams and customers need into clear, deliverable product requirements. Experience in luxury, beauty or wellness retail is strongly preferred, as is a track record of managing external vendors and implementation partners through complex technology delivery.
The Role: Reporting into the Head of Digital IT, this is a genuinely strategic Retail Product Owner position responsible for leading the transformation of the in-store customer experience from a technology perspective. The remit covers the full in-store journey from booking and check-in through consultation, treatment, checkout and rebooking, as well as the integration of customer data captured in store into the CRM for future personalisation and clienteling. The role owns the retail technology roadmap, shapes omnichannel capabilities and works closely with cross-functional teams across Retail, CRM, Education, Operations and IT, as well as external vendors and development teams. Based at a prestigious central London head office on a hybrid basis.
Product Owner employer: WeComm
As a leading luxury skincare brand, we pride ourselves on fostering a dynamic and inclusive work culture that champions innovation and personal growth. Our central London location offers employees the unique advantage of being at the heart of a vibrant city, with access to premium resources and networking opportunities. We are committed to investing in our team's development, providing meaningful career paths and the chance to shape the future of retail technology in a prestigious environment.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like WeComm!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at WeComm would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at WeComm through your school's career services!
We think you need these skills to ace Product Owner
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Owner, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Owner position at WeComm. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at WeComm
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
