At a Glance
- Tasks: Lead the transformation of in-store customer experiences through innovative retail technology.
- Company: Join a celebrated luxury skincare brand with a global reputation for excellence.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and external partners in a dynamic London office.
- Why this job: Be at the forefront of enhancing customer journeys in a premium retail environment.
- Qualifications: Experience in retail technology and a strong understanding of customer data is essential.
The predicted salary is between 60000 - 75000 £ per year.
The Brand: One of the UK's most celebrated luxury skincare brands, a British-founded, globally recognised name that has built an exceptional reputation for results-driven skincare and premium in-store experiences. Operating across physical retail, spas, digital channels and international markets, the business sits within a major international beauty group and continues to invest heavily in its customer experience, technology infrastructure and global growth agenda. This is a brand that takes its in-store experience as seriously as its products and is now looking to ensure its retail technology matches the premium world it has built.
The Person: They are looking for an experienced Retail Product Owner or Product Manager who genuinely understands how in-store customer journeys work in practice, not just in theory. The ideal candidate will have hands-on experience with retail technology platforms such as POS, booking systems or clienteling tools, alongside a strong CRM and customer data background. Critically, they need to be comfortable operating as the bridge between commercial and technical teams, translating what store teams and customers need into clear, deliverable product requirements. Experience in luxury, beauty or wellness retail is strongly preferred, as is a track record of managing external vendors and implementation partners through complex technology delivery.
The Role: Reporting into the Head of Digital IT, this is a genuinely strategic Retail Product Owner position responsible for leading the transformation of the in-store customer experience from a technology perspective. The remit covers the full in-store journey from booking and check-in through consultation, treatment, checkout and rebooking, as well as the integration of customer data captured in store into the CRM for future personalisation and clienteling. The role owns the retail technology roadmap, shapes omnichannel capabilities and works closely with cross-functional teams across Retail, CRM, Education, Operations and IT, as well as external vendors and development teams. Based at a prestigious central London head office on a hybrid basis.
Product Owner employer: WeComm
As a leading luxury skincare brand, we pride ourselves on fostering a dynamic and inclusive work culture that champions innovation and personal growth. Our central London head office offers a vibrant environment where employees can thrive, supported by comprehensive training programmes and opportunities for career advancement. Join us to be part of a forward-thinking team dedicated to enhancing the in-store customer experience through cutting-edge technology and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner
✨Tip Number 1
Network like a pro! Reach out to people in the luxury skincare and retail tech space. Use LinkedIn to connect with current employees at the brand you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your knowledge! When you get that interview, be ready to discuss the latest trends in retail technology and how they can enhance customer experiences. We want to see your passion for the industry shine through!
✨Tip Number 3
Prepare for scenario questions! Think about how you'd handle real-life situations in-store, like improving the booking process or integrating customer data. We love candidates who can think on their feet and provide practical solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our amazing team!
We think you need these skills to ace Product Owner
Some tips for your application 🫡
Show Your Passion for Retail:When you're writing your application, let your love for retail shine through! We want to see how your experience aligns with our luxury skincare brand and how you understand the in-store customer journey. Make it personal and relatable!
Highlight Relevant Experience:Be sure to showcase any hands-on experience you have with retail technology platforms like POS or booking systems. We’re looking for someone who can bridge the gap between commercial and technical teams, so don’t hold back on those details!
Tailor Your Application:Take a moment to tailor your application specifically for this role. Mention how your background in luxury, beauty, or wellness retail makes you a perfect fit. We love seeing candidates who take the time to connect their skills to what we do!
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at WeComm
✨Know Your Retail Tech
Make sure you brush up on your knowledge of retail technology platforms like POS systems and clienteling tools. Be ready to discuss how these technologies enhance the in-store customer journey, as this will show your understanding of the role and its impact on customer experience.
✨Bridge the Gap
Prepare examples of how you've successfully acted as a liaison between commercial and technical teams in previous roles. Highlight specific instances where you translated customer needs into actionable product requirements, as this is crucial for the position.
✨Luxury Experience Matters
If you have experience in luxury, beauty, or wellness retail, make sure to emphasise it. Share stories that showcase your understanding of premium customer service and how it relates to technology, as this will resonate well with the brand's ethos.
✨Showcase Your Strategic Thinking
Be ready to discuss your approach to shaping a retail technology roadmap. Think about how you would integrate customer data into CRM systems for personalisation and clienteling, and be prepared to share your vision for enhancing the in-store experience through technology.
