At a Glance
- Tasks: Execute CRM and CX initiatives, focusing on audience segmentation and campaign builds.
- Company: Join a globally recognised premium retail brand with a customer-first mindset.
- Benefits: Gain hands-on experience in a fast-paced, collaborative environment.
- Other info: Work cross-functionally with diverse teams to deliver best-in-class omnichannel experiences.
- Why this job: Make a real impact on customer experiences through innovative digital transformation.
- Qualifications: Experience in CRM or marketing automation, with strong data and problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
This is an opportunity to join a globally recognised premium retail brand with a strong heritage, international presence, and customer-first mindset. The business is investing heavily into customer experience, personalisation, and digital transformation across EMEA, with CRM and CX sitting at the centre of that strategy.
Working within a fast-paced and collaborative environment, you’ll be surrounded by teams across Data, Ecommerce, Marketing, Technology, and Customer Insights, all focused on delivering best-in-class omnichannel experiences.
As the EMEA CX/CRM Technical Associate, you’ll play a key role in the technical execution and delivery of CRM and CX initiatives across multiple customer touchpoints. This is a highly hands-on position focused on audience segmentation, campaign builds, journey orchestration, QA, and platform integrations. You’ll work closely with CRM, Data Strategy, Technology teams, and external vendors to ensure campaigns are technically accurate, customer journeys run seamlessly, and data flows correctly across systems.
The role will involve working within ESP and marketing automation platforms, supporting omnichannel campaign execution across email, SMS, onsite experiences, and customer journeys. You’ll also support testing, troubleshooting, reporting validation, and optimisation across CRM programmes, helping to bridge the gap between strategy and technical execution.
We’re looking for someone with experience in a CRM, CX, or marketing automation role who enjoys working with data, systems, and customer journeys. You’ll have a strong understanding of segmentation logic, campaign builds, QA processes, and CRM platform functionality, alongside a naturally detail-oriented and problem-solving mindset. Experience with ESPs, automation tools, and data-led marketing environments is key, alongside confidence working cross-functionally with both technical and non-technical stakeholders. The ideal candidate will be proactive, commercially aware, and passionate about delivering seamless customer experiences within a premium or retail-led environment.
CRM Technical Associate in London employer: WeComm
Join a globally recognised premium retail brand that prioritises customer experience and digital transformation. With a collaborative work culture and a strong focus on employee growth, you will have the opportunity to work alongside diverse teams in Data, Ecommerce, Marketing, and Technology, all dedicated to delivering exceptional omnichannel experiences. This role not only offers hands-on technical execution but also provides a platform for professional development within a dynamic and innovative environment.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Technical Associate in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. It’s a great way to demonstrate your experience with CRM and customer journeys.
✨Tip Number 3
Prepare for the technical side! Brush up on your knowledge of CRM platforms and marketing automation tools. Being able to discuss these confidently will show you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace CRM Technical Associate in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the CRM Technical Associate role. Highlight your experience with CRM systems, data management, and any relevant marketing automation tools to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer experience and how your background makes you a perfect fit for this role. Don’t forget to mention your problem-solving skills and attention to detail!
Showcase Your Technical Skills:Since this role is hands-on, be sure to highlight your technical expertise in CRM platforms and campaign execution. Mention specific tools you've used and any successful projects you've been part of to demonstrate your capabilities.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right team!
How to prepare for a job interview at WeComm
✨Know Your CRM Inside Out
Make sure you brush up on your knowledge of CRM platforms and marketing automation tools. Be ready to discuss specific experiences where you've successfully executed campaigns or managed customer journeys, as this will show your hands-on expertise.
✨Showcase Your Data Skills
Since the role involves a lot of data handling, prepare to talk about your experience with audience segmentation and data analysis. Bring examples of how you've used data to optimise campaigns or improve customer experiences in previous roles.
✨Be Ready for Technical Questions
Expect some technical questions related to campaign builds and QA processes. Brush up on the technical aspects of CRM execution, and be prepared to explain how you troubleshoot issues or ensure data accuracy across systems.
✨Demonstrate Cross-Functional Collaboration
This role requires working closely with various teams, so highlight your experience collaborating with both technical and non-technical stakeholders. Share examples of how you've effectively communicated complex ideas to different audiences to ensure seamless project execution.
