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For Companies At a Glance
- Tasks: Execute CRM and CX initiatives, focusing on audience segmentation and campaign builds.
- Company: Join a globally recognised premium retail brand with a customer-first mindset.
- Benefits: Collaborative environment, hands-on experience, and opportunities for personal growth.
- Other info: Work closely with diverse teams to bridge strategy and technical execution.
- Why this job: Be part of a digital transformation that enhances customer experiences across multiple channels.
- Qualifications: Experience in CRM, CX, or marketing automation with a detail-oriented mindset.
The predicted salary is between 35000 - 45000 £ per year.
The Brand
This is an opportunity to join a globally recognised premium retail brand with a strong heritage, international presence, and customer-first mindset. The business is investing heavily into customer experience, personalisation, and digital transformation across EMEA, with CRM and CX sitting at the centre of that strategy. Working within a fast-paced and collaborative environment, you’ll be surrounded by teams across Data, Ecommerce, Marketing, Technology, and Customer Insights, all focused on delivering best-in-class omnichannel experiences.
The Role
As the EMEA CX/CRM Technical Associate, you’ll play a key role in the technical execution and delivery of CRM and CX initiatives across multiple customer touchpoints. This is a highly hands-on position focused on audience segmentation, campaign builds, journey orchestration, QA, and platform integrations. You’ll work closely with CRM, Data Strategy, Technology teams, and external vendors to ensure campaigns are technically accurate, customer journeys run seamlessly, and data flows correctly across systems. The role will involve working within ESP and marketing automation platforms, supporting omnichannel campaign execution across email, SMS, onsite experiences, and customer journeys. You’ll also support testing, troubleshooting, reporting validation, and optimisation across CRM programmes, helping to bridge the gap between strategy and technical execution.
The Person
We’re looking for someone with experience in a CRM, CX, or marketing automation role who enjoys working with data, systems, and customer journeys. You’ll have a strong understanding of segmentation logic, campaign builds, QA processes, and CRM platform functionality, alongside a naturally detail-oriented and problem-solving mindset. Experience with ESPs, automation tools, and data-led marketing environments is key, alongside confidence working cross-functionally with both technical and non-technical stakeholders. The ideal candidate will be proactive, commercially aware, and passionate about delivering seamless customer experiences within a premium or retail-led environment.
CRM/CX Technical Associate in London employer: WeComm
Contact Detail:
WeComm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM/CX Technical Associate in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at the brand you're eyeing. A friendly chat can open doors and give you insider info that could set you apart.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of past work, bring them along to interviews. Demonstrating your experience with CRM and CX initiatives can really make you stand out.
✨Tip Number 3
Be ready to talk tech! Brush up on your knowledge of ESPs and marketing automation tools. Being able to discuss how you’ve used these in previous roles will show you’re the right fit for the technical side of the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the team.
We think you need these skills to ace CRM/CX Technical Associate in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the CRM/CX Technical Associate role. Highlight any relevant experience in CRM, CX, or marketing automation, and don’t forget to showcase your problem-solving mindset!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer experience and how your background makes you a perfect fit for our team. Be sure to mention any specific tools or platforms you’ve worked with.
Showcase Your Technical Skills: Since this role is hands-on, make sure to highlight your technical skills related to audience segmentation, campaign builds, and platform integrations. We want to see your familiarity with ESPs and marketing automation tools!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at WeComm
✨Know Your CRM and CX Stuff
Make sure you brush up on your knowledge of CRM and customer experience principles. Be ready to discuss specific tools and platforms you've used, like ESPs or marketing automation systems, and how they relate to the role.
✨Show Off Your Data Skills
Since this role involves a lot of data handling, be prepared to talk about your experience with audience segmentation and campaign builds. Bring examples of how you've used data to optimise customer journeys in past roles.
✨Be Ready for Technical Questions
Expect some technical questions about QA processes and platform integrations. Brush up on the technical aspects of CRM systems and be ready to explain how you've ensured campaigns run smoothly in the past.
✨Demonstrate Your Collaborative Spirit
This role requires working closely with various teams, so highlight your experience collaborating with both technical and non-technical stakeholders. Share examples of how you've bridged gaps between strategy and execution in previous jobs.