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- Tasks: Execute and optimise multi-channel CRM campaigns to boost customer engagement.
- Company: A global retail brand known for innovation and inclusivity.
- Benefits: Competitive salary, dynamic work environment, and growth opportunities.
- Why this job: Join a fast-paced team and make a real impact in digital marketing.
- Qualifications: Experience in CRM or digital marketing, strong communication skills.
- Other info: Exciting opportunity to thrive in a supportive and ambitious team.
The predicted salary is between 36000 - 60000 £ per year.
This global, multichannel retail brand is known for its forward-thinking approach to digital, customer experience, and inclusive culture. With over £12m invested into technology and infrastructure, their digital function operates across four key areas: platforms, customer service, back-end systems, and marketing. The environment is agile, collaborative, and constantly evolving—offering a fantastic opportunity to be part of a fast-paced business where innovation, creativity, and individuality are at the heart of everything they do.
This brand is looking for a customer-focused CRM Coordinator to join its growing digital team in London. Reporting into the CRM Manager and working closely with the Paid Marketing team, you will be responsible for executing and optimising multi-channel CRM campaigns across email, SMS, and push notifications. You will help drive customer engagement through personalised and data-led campaigns, support segmentation strategies, and ensure all messaging is aligned with the wider trade and marketing plans. This is a key role for someone passionate about CRM best practices and looking to make an impact in a high-growth retail environment.
You have experience in CRM, digital marketing, or a related role—ideally within fashion, retail, or beauty. You are confident using CRM tools and analytics platforms to track performance, and you enjoy diving into customer data to uncover actionable insights. You are a strong communicator, able to work both independently and collaboratively, and you are excited by fast-paced environments. Bonus points if you have experience with Braze or app marketing. This is a great opportunity for someone ready to grow, contribute, and thrive in a supportive and ambitious team.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Marketing
Industries: Retail Apparel and Fashion
Location: London, England, United Kingdom
CRM Coordinator in London employer: WeComm
Contact Detail:
WeComm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the brand you're eyeing. A friendly chat can open doors and give you insider info that could set you apart.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your CRM expertise and creativity. This is your chance to demonstrate how you can drive customer engagement and make an impact.
✨Tip Number 3
Prepare for the interview by knowing the brand inside out. Understand their marketing strategies and be ready to discuss how you can contribute to their multi-channel campaigns. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace CRM Coordinator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CRM Coordinator. Highlight your experience in CRM and digital marketing, especially if you've worked in fashion or retail. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer engagement and how you can contribute to our innovative team. Be sure to mention any specific tools or platforms you’ve used, like Braze, that could give you an edge.
Showcase Your Data Skills: Since this role involves diving into customer data, don’t shy away from showcasing your analytical skills. Mention any experience you have with analytics platforms and how you've used data to drive successful campaigns in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at WeComm
✨Know Your CRM Tools
Make sure you’re familiar with the CRM tools mentioned in the job description, especially if you have experience with Braze or similar platforms. Brush up on how these tools can enhance customer engagement and be ready to discuss specific examples of how you've used them in past roles.
✨Showcase Your Data Skills
Since this role involves diving into customer data, prepare to talk about your experience with analytics platforms. Bring examples of how you've used data to drive campaign success or improve customer segmentation strategies. This will show that you can make data-led decisions.
✨Emphasise Collaboration
This brand values a collaborative environment, so be ready to share experiences where you’ve worked closely with other teams, like marketing or customer service. Highlight how you’ve contributed to team projects and how you communicate effectively with different stakeholders.
✨Be Passionate About Customer Experience
Demonstrate your enthusiasm for creating personalised customer experiences. Prepare to discuss your understanding of CRM best practices and how you can apply them to enhance customer engagement. Showing genuine passion for the role will set you apart from other candidates.
