WeComm is seeking a Service Design Lead to build a new function from the ground up, shaping how a major UK retailer designs customer experiences across digital, store and colleague channels.
You will define the vision, operating model, phased roadmap, governance, and templates, and drive end-to-end service design programs while embedding accessibility and responsible AI considerations, and proving value to senior stakeholders.
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Head of Service Design: Build & Scale a New Function employer: WeComm
Join a leading UK retailer that champions innovation and creativity within its expanding Digital team. With a dynamic work culture that embraces hybrid working, you'll have the opportunity to shape the future of a large-scale consumer app while enjoying robust employee growth opportunities, mentorship, and a commitment to accessibility in design. This role not only allows you to influence product direction but also to thrive in a fast-paced environment where your contributions are valued and impactful.
