At a Glance
- Tasks: Execute CRM and CX initiatives, focusing on audience segmentation and campaign builds.
- Company: Join a globally recognised premium retail brand with a customer-first mindset.
- Benefits: Gain hands-on experience in a fast-paced, collaborative environment.
- Other info: Work cross-functionally with diverse teams to deliver best-in-class omnichannel experiences.
- Why this job: Make a real impact on customer experiences through innovative digital transformation.
- Qualifications: Experience in CRM or marketing automation, with strong data and problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
This is an opportunity to join a globally recognised premium retail brand with a strong heritage, international presence, and customer-first mindset. The business is investing heavily into customer experience, personalisation, and digital transformation across EMEA, with CRM and CX sitting at the centre of that strategy. Working within a fast-paced and collaborative environment, you’ll be surrounded by teams across Data, Ecommerce, Marketing, Technology, and Customer Insights, all focused on delivering best-in-class omnichannel experiences.
The Role
As the EMEA CX/CRM Technical Associate, you’ll play a key role in the technical execution and delivery of CRM and CX initiatives across multiple customer touchpoints. This is a highly hands-on position focused on audience segmentation, campaign builds, journey orchestration, QA, and platform integrations. You’ll work closely with CRM, Data Strategy, Technology teams, and external vendors to ensure campaigns are technically accurate, customer journeys run seamlessly, and data flows correctly across systems. The role will involve working within ESP and marketing automation platforms, supporting omnichannel campaign execution across email, SMS, onsite experiences, and customer journeys. You’ll also support testing, troubleshooting, reporting validation, and optimisation across CRM programmes, helping to bridge the gap between strategy and technical execution.
The Person
We’re looking for someone with experience in a CRM, CX, or marketing automation role who enjoys working with data, systems, and customer journeys. You’ll have a strong understanding of segmentation logic, campaign builds, QA processes, and CRM platform functionality, alongside a naturally detail-oriented and problem-solving mindset. Experience with ESPs, automation tools, and data-led marketing environments is key, alongside confidence working cross-functionally with both technical and non-technical stakeholders. The ideal candidate will be proactive, commercially aware, and passionate about delivering seamless customer experiences within a premium or retail-led environment.
CRM Technical Associate employer: WeComm
Join a globally recognised premium retail brand that prioritises customer experience and digital transformation. With a collaborative work culture and a strong focus on employee growth, you will have the opportunity to work alongside diverse teams in Data, Ecommerce, and Marketing, all dedicated to delivering exceptional omnichannel experiences. This role not only offers hands-on technical challenges but also the chance to contribute to innovative CRM initiatives in a fast-paced environment, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Technical Associate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in CRM or CX roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with CRM platforms and campaign execution. This will give you an edge and something tangible to discuss during interviews.
✨Tip Number 3
Prepare for the interview by understanding the company’s customer journey. Research their current CRM strategies and think of ways you could enhance their customer experience. This shows you're proactive and genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by our hiring team.
We think you need these skills to ace CRM Technical Associate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the CRM Technical Associate role. Highlight your experience with CRM systems, data management, and any relevant marketing automation tools to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer experience and how your background makes you a perfect fit for our team. Don’t forget to mention specific projects or achievements that showcase your skills.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles, especially those related to CRM or data management. We love seeing candidates who can think on their feet and come up with innovative solutions!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at WeComm
✨Know Your CRM Inside Out
Make sure you brush up on your knowledge of CRM systems and marketing automation tools. Be ready to discuss specific platforms you've worked with, how you've used them for audience segmentation, and any campaigns you've executed. This will show that you're not just familiar with the concepts but have hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of challenges you've faced in previous roles, especially related to data flow or campaign execution. Highlight how you approached these issues and what solutions you implemented. This will demonstrate your detail-oriented mindset and ability to troubleshoot effectively.
✨Understand the Customer Journey
Familiarise yourself with the concept of customer journeys and how they relate to CRM initiatives. Be prepared to discuss how you would optimise these journeys across different touchpoints. Showing that you can think from the customer's perspective will resonate well with the company's customer-first mindset.
✨Collaborate Like a Pro
Since this role involves working closely with various teams, be ready to talk about your experience collaborating with both technical and non-technical stakeholders. Share specific examples of how you’ve successfully communicated complex ideas to different audiences, as this will highlight your cross-functional teamwork skills.
