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For Companies At a Glance
- Tasks: Plan and execute multi-channel campaigns to enhance customer engagement and loyalty.
- Company: Fast-growing premium eCommerce jewellery brand focused on innovation and customer experience.
- Benefits: Competitive salary, creative environment, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on creativity and analytics.
- Why this job: Join a dynamic team and make a real impact in a thriving brand.
- Qualifications: 1-3 years of CRM experience with skills in campaign optimisation and segmentation.
The predicted salary is between 30000 - 40000 £ per year.
A fast-growing, premium eCommerce jewellery brand within the gifting and personalised space, known for delivering high-quality, design-led pieces and exceptional customer experiences. With a strong digital presence and a loyal customer base, the business is focused on elevating every touchpoint through personalisation, innovation and a customer-first approach. It’s an exciting time to join as the brand continues to scale and invest heavily in CRM and retention.
The Role
- As a CRM Executive, you’ll take ownership of planning and executing multi-channel campaigns across email, SMS and automated journeys.
- You’ll play a key role in shaping the customer lifecycle, from acquisition through to retention and loyalty, delivering highly personalised and engaging campaigns.
- Working closely with ecommerce, brand and creative teams, you’ll analyse performance, run A/B tests, and continuously optimise campaigns to drive engagement, revenue and long-term customer value.
The Person
- This role is ideal for someone with 1–3 years’ CRM experience who enjoys both the creative and analytical side of marketing.
- You’ll be confident using platforms like Klaviyo, with a strong understanding of segmentation, lifecycle marketing and campaign optimisation.
- Detail-oriented, organised and commercially minded, you’ll thrive in a fast-paced environment and be excited by the opportunity to make a real impact within a growing, premium brand.
CRM Executive employer: WeComm
Contact Detail:
WeComm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your previous CRM campaigns. This will help you stand out and demonstrate your ability to drive engagement and revenue.
✨Tip Number 3
Prepare for interviews by researching the brand's current campaigns and customer engagement strategies. Bring fresh ideas to the table that align with their vision of personalisation and innovation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace CRM Executive
Some tips for your application 🫡
Show Your Passion for Personalisation: When you're writing your application, let us see your enthusiasm for personalisation and customer experiences. Share examples of how you've used data to create engaging campaigns in the past – we love a good story!
Be Creative and Analytical: We’re looking for someone who can balance creativity with analytics. In your application, highlight any experience you have with A/B testing or campaign optimisation. Show us how you’ve used insights to drive results!
Tailor Your Application: Make sure to customise your application to fit our brand and the role. Mention specific tools like Klaviyo that you’ve worked with, and explain how your skills align with our focus on CRM and retention. We want to know why you’re the perfect fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at WeComm
✨Know Your CRM Tools
Make sure you’re familiar with platforms like Klaviyo. Brush up on your knowledge of segmentation and lifecycle marketing, as these are crucial for the role. Being able to discuss how you've used these tools in past experiences will show you're ready to hit the ground running.
✨Showcase Your Analytical Skills
Prepare to talk about how you've analysed campaign performance in previous roles. Bring examples of A/B tests you've run and the insights you gained from them. This will demonstrate your ability to optimise campaigns and drive engagement, which is key for this position.
✨Emphasise Creativity and Personalisation
Think of specific campaigns where you’ve successfully personalised content for different customer segments. Be ready to share your thought process behind these campaigns and how they contributed to customer retention and loyalty.
✨Understand the Brand's Vision
Research the jewellery brand thoroughly. Understand their customer base and what makes their approach unique. Being able to articulate how you can contribute to their customer-first strategy will set you apart from other candidates.