At a Glance
- Tasks: Execute CRM and CX initiatives, focusing on audience segmentation and campaign builds.
- Company: Join a globally recognised premium retail brand with a customer-first mindset.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborative atmosphere with teams across Data, Ecommerce, Marketing, and Technology.
- Why this job: Be part of a digital transformation that enhances customer experiences across multiple channels.
- Qualifications: Experience in CRM or marketing automation, with strong data and problem-solving skills.
The predicted salary is between 35000 - 45000 € per year.
This is an opportunity to join a globally recognised premium retail brand with a strong heritage, international presence, and customer-first mindset. The business is investing heavily into customer experience, personalisation, and digital transformation across EMEA, with CRM and CX sitting at the centre of that strategy. Working within a fast-paced and collaborative environment, you’ll be surrounded by teams across Data, Ecommerce, Marketing, Technology, and Customer Insights, all focused on delivering best-in-class omnichannel experiences.
The Role
As the EMEA CX/CRM Technical Associate, you’ll play a key role in the technical execution and delivery of CRM and CX initiatives across multiple customer touchpoints. This is a highly hands-on position focused on audience segmentation, campaign builds, journey orchestration, QA, and platform integrations. You’ll work closely with CRM, Data Strategy, Technology teams, and external vendors to ensure campaigns are technically accurate, customer journeys run seamlessly, and data flows correctly across systems. The role will involve working within ESP and marketing automation platforms, supporting omnichannel campaign execution across email, SMS, onsite experiences, and customer journeys. You’ll also support testing, troubleshooting, reporting validation, and optimisation across CRM programmes, helping to bridge the gap between strategy and technical execution.
The Person
We’re looking for someone with experience in a CRM, CX, or marketing automation role who enjoys working with data, systems, and customer journeys. You’ll have a strong understanding of segmentation logic, campaign builds, QA processes, and CRM platform functionality, alongside a naturally detail-oriented and problem-solving mindset. Experience with ESPs, automation tools, and data-led marketing environments is key, alongside confidence working cross-functionally with both technical and non-technical stakeholders. The ideal candidate will be proactive, commercially aware, and passionate about delivering seamless customer experiences within a premium or retail-led environment.
CRM/CX Technical Associate employer: WeComm
Join a globally recognised premium retail brand that prioritises customer experience and digital transformation. With a collaborative work culture and a strong focus on employee growth, you will have the opportunity to work alongside diverse teams in a fast-paced environment, driving innovative CRM and CX initiatives. This role not only offers competitive benefits but also a chance to be part of a company that values your contributions and fosters a passion for delivering exceptional customer journeys.
StudySmarter Expert Advice🤫
We think this is how you could land CRM/CX Technical Associate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in CRM or CX roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with CRM platforms and campaign execution. This will give you an edge and something tangible to discuss during interviews.
✨Tip Number 3
Prepare for the technical side! Brush up on your knowledge of audience segmentation and journey orchestration. Be ready to discuss how you've tackled similar challenges in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace CRM/CX Technical Associate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of CRM/CX Technical Associate. Highlight your experience with CRM systems, campaign builds, and any relevant technical skills. We want to see how you fit into our customer-first mindset!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for customer experience and how your background aligns with our goals. Don’t forget to mention specific examples of your work in data-led marketing environments.
Showcase Your Problem-Solving Skills:In your application, give us a glimpse of your detail-oriented approach and problem-solving mindset. We love candidates who can troubleshoot and optimise campaigns, so share any relevant experiences that demonstrate these skills.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right team!
How to prepare for a job interview at WeComm
✨Know Your CRM and CX Stuff
Make sure you brush up on your knowledge of CRM and customer experience principles. Understand the key concepts like audience segmentation, campaign builds, and journey orchestration. Being able to discuss these topics confidently will show that you're not just familiar with the role but genuinely passionate about it.
✨Showcase Your Technical Skills
Since this role is hands-on, be prepared to talk about your experience with ESPs and marketing automation platforms. Bring examples of past campaigns you've worked on, focusing on how you ensured technical accuracy and seamless customer journeys. This will demonstrate your ability to bridge the gap between strategy and execution.
✨Be a Problem Solver
Highlight your detail-oriented mindset and problem-solving skills during the interview. Share specific instances where you identified issues in campaigns or data flows and how you resolved them. This will illustrate your proactive approach and ability to work under pressure in a fast-paced environment.
✨Engage with Cross-Functional Teams
Since collaboration is key in this role, be ready to discuss your experience working with both technical and non-technical stakeholders. Talk about how you’ve successfully communicated complex ideas to different teams and how you’ve contributed to achieving common goals. This will show that you can thrive in a collaborative setting.
