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For Companies At a Glance
- Tasks: Execute CRM and CX initiatives, focusing on audience segmentation and campaign builds.
- Company: Join a globally recognised premium retail brand with a customer-first mindset.
- Benefits: Collaborative environment, hands-on experience, and opportunities for professional growth.
- Other info: Work cross-functionally with diverse teams in a fast-paced setting.
- Why this job: Be at the forefront of digital transformation and enhance customer experiences.
- Qualifications: Experience in CRM, CX, or marketing automation with strong data skills.
The predicted salary is between 35000 - 45000 £ per year.
The Brand
This is an opportunity to join a globally recognised premium retail brand with a strong heritage, international presence, and customer-first mindset. The business is investing heavily into customer experience, personalisation, and digital transformation across EMEA, with CRM and CX sitting at the centre of that strategy. Working within a fast-paced and collaborative environment, you’ll be surrounded by teams across Data, Ecommerce, Marketing, Technology, and Customer Insights, all focused on delivering best-in-class omnichannel experiences.
The Role
As the EMEA CX/CRM Technical Associate, you’ll play a key role in the technical execution and delivery of CRM and CX initiatives across multiple customer touchpoints. This is a highly hands-on position focused on audience segmentation, campaign builds, journey orchestration, QA, and platform integrations. You’ll work closely with CRM, Data Strategy, Technology teams, and external vendors to ensure campaigns are technically accurate, customer journeys run seamlessly, and data flows correctly across systems.
The role will involve working within ESP and marketing automation platforms, supporting omnichannel campaign execution across email, SMS, onsite experiences, and customer journeys. You’ll also support testing, troubleshooting, reporting validation, and optimisation across CRM programmes, helping to bridge the gap between strategy and technical execution.
The Person
We’re looking for someone with experience in a CRM, CX, or marketing automation role who enjoys working with data, systems, and customer journeys. You’ll have a strong understanding of segmentation logic, campaign builds, QA processes, and CRM platform functionality, alongside a naturally detail-oriented and problem-solving mindset.
Experience with ESPs, automation tools, and data-led marketing environments is key, alongside confidence working cross-functionally with both technical and non-technical stakeholders. The ideal candidate will be proactive, commercially aware, and passionate about delivering seamless customer experiences within a premium or retail-led environment.
CRM/CX Technical Associate in City of London employer: WeComm
Contact Detail:
WeComm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM/CX Technical Associate in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your CRM and CX projects. This is a great way to demonstrate your hands-on experience and technical know-how to potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to CRM and customer journeys. Be ready to discuss your experience with segmentation logic and campaign builds, as well as how you’ve tackled challenges in past roles.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference in customer experience. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace CRM/CX Technical Associate in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the CRM/CX Technical Associate role. Highlight your experience with data, systems, and customer journeys to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer experience and how your background in CRM or marketing automation makes you the ideal candidate for this role.
Showcase Your Technical Skills: Since this role is hands-on, don’t forget to mention your experience with ESPs, automation tools, and any relevant platforms. We want to see how you can contribute to our technical execution and delivery of CRM initiatives!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our premium retail brand!
How to prepare for a job interview at WeComm
✨Know Your CRM and CX Inside Out
Make sure you brush up on your knowledge of CRM and customer experience principles. Understand the latest trends in audience segmentation, campaign builds, and journey orchestration. Being able to discuss these topics confidently will show that you're not just familiar with the role but genuinely passionate about it.
✨Showcase Your Technical Skills
Prepare to discuss your experience with ESPs and marketing automation platforms. Bring examples of past projects where you’ve successfully executed campaigns or optimised customer journeys. This will demonstrate your hands-on experience and ability to bridge the gap between strategy and technical execution.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills, especially in troubleshooting and QA processes. Think of specific instances where you identified issues and how you resolved them. This will highlight your detail-oriented mindset and ability to work under pressure.
✨Engage with Cross-Functional Collaboration
Since the role involves working with various teams, be prepared to discuss how you've collaborated with both technical and non-technical stakeholders in the past. Share examples that illustrate your communication skills and how you ensure everyone is aligned towards delivering a seamless customer experience.