Change Manager

WeComm – Greater London, England, United Kingdom

Change Manager

Work alongside the UK’s leading retailers and top candidates in the tech, change and transformation industries to create high-performing…

WeComm has partnered with one of the retail/consumer industries’ most profound digital transformation partners, delivering modernization of operations, enhancement of customer experience and growth through strategy and technology.

The Role

We’re looking for an experienced Change Manager with a strong background in retail to ensure the seamless adoption of new systems, workflows, and operating models across retail stores, supply chain, merchandising and customer‑facing teams.

Responsibilities

• Develop and execute change management strategies for retail and customer transformation programs.
• Conduct change impact assessments, stakeholder analysis and readiness evaluations.
• Create structured change plans, including communication, training and adoption roadmaps.
• Engage with senior business leaders, store managers and cross‑functional teams to align on change initiatives.
• Prepare clear communication materials tailored for retail audiences (HQ, regional teams, store staff).
• Support deployment of new store technologies, digital tools and updated standard operating procedures.
• Track KPIs such as adoption rate, training completion, behavioural shifts and operational improvements.

The Person

• Experience managing change for retail store systems (POS, OMS, WMS, ERP), digital transformation or omnichannel programs.
• Strong understanding of retail operations, store processes, merchandising and customer experience.
• Experience with global retail brands or multi‑store environments.

Seniority level: Mid‑Senior level

Employment type: Contract

Job function: Project Management

Industries: Retail and Hospitality

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London, England, United Kingdom 1 day ago