Vendor Relationship Manager

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Vendor Relationship Manager

About This Role

This is an exciting opportunity for you to join Capital One’s UK Supplier Management Office (SMO). We have opportunities across different roles in Vendor Relationship Management. Our Supplier Management Office is responsible for the management of the end‑to‑end Third Party life cycle for Capital One in the UK, including sourcing, contracting and ongoing supplier / vendor and relationship management. You’ll play a key role in managing assigned third party suppliers and support the business area stakeholders by overseeing the holistic relationship between Capital One and the assigned third parties, to ensure a stable and effective supply chain.

You’ll be joining a growing team of Supply Chain Vendor Relationship professionals who are passionate about Supply Chain as a career and understand the value and importance of every part of the Supply Chain process.

What You’ll Do

• Be the assigned Vendor Relationship Manager for the key relationships you manage, undertaking all required activities to comply with Capital One’s Third Party Management Policy at all stages of the Supplier life cycle (Due Diligence / Selection / Contracting / Onboarding / Monitoring / Offboarding).
• Work alongside peers within SMO, including other Vendor Relationship Managers, our Risk and Governance team, and our Sourcing function.
• Act as the primary point of contact for your suppliers and internal business stakeholders, managing an effective governance structure to enable the appropriate level of communication and interaction between Capital One and your suppliers.
• Build up a detailed knowledge of your suppliers’ business to build credibility with your numerous internal and external supplier stakeholders, deliver the best service for Capital One through your suppliers, and help establish a longer‑term strategic path for the business within your category of suppliers.
• Work closely with your internal business customers to understand issues, continuous improvement suggestions, new work requirements, etc., and lead/facilitate appropriate discussions with your suppliers to drive the right value back into our business.
• Build wider market knowledge and insight for the category of Suppliers you manage, enabling you to continue to evolve the relationships and assist in the development and delivery of category/supplier strategies.
• Be a proficient Contract Manager – manage the Supplier in accordance with contract and liaise with legal teams to amend, vary, renew and add to contractual arrangements over time (in accordance with key internal policies and relevant external regulation/guidance).
• Ensure business goals are met through strong performance, risk and relationship oversight of our extended supply chain and ensuring compliance with Capital One’s Third Party Management (TPM) policy, working closely with internal teams.
• Travel to various Capital One and third party sites as the role requires.

What We Are Looking For

• Relevant Vendor Relationship Management Experience with demonstrable results and outcomes. Specialism in Vendor Relationship Management, with strong commercial, risk management, analytical, and problem resolution skills (Desirable).
• Excellent and demonstrable communication, relationship building and stakeholder management skills (Essential).
• Previous experience of Risk Management as a core component of your role. We operate in a highly regulated industry, so having an eye for detail and ensuring full compliance with all Corporate and Business Unit level policies and procedures is a must (Desirable).
• Contracting experience – work closely with COEP Legal to deliver Framework Agreements as well as core MSAs & SOWs across your supplier base (Desirable).
• Ability to build strong internal and external relationships (Essential).
• Team player focused on both individual goals and the wider success of the SMO function and Capital One UK business (Essential).
• Enthusiasm and passion for Vendor Relationship Management, with a desire to develop fully rounded end‑to‑end lifecycle specialisms and skills (Desirable).

Where And How You’ll Work

This is a permanent position based in our Nottingham office. We have a hybrid working model, giving you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we’re open to talking about an arrangement that works for you.

Whats In It For You

• Rewarded for contributing to the roadmap of an organisation committed to transformation.
• High performance career progression, investing heavily in developing great people through Capital One University training programmes (and appropriate external providers).
• Immediate access to core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance, with flexible benefits available such as season‑ticket loans, cycle‑to‑work scheme, and enhanced parental leave.
• Open‑plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head‑office has a fully‑serviced gym, subsidised restaurant, mindfulness and music rooms; in London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café.

What You Should Know About How We Recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women In Finance and Race At Work charters, Stonewall and UpReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

• REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies.
• OutFront – provides LGBTQ+ support for all associates.
• Mind Your Mind – signposting support and promoting positive mental wellbeing for all.
• Women in Tech – promoting an inclusive environment in tech.
• EmpowHER – network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry.

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

Who We Are

At Capital One, we’re building a leading information‑based technology company. Still founder‑led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realise their dreams. Together, we are on a quest to change banking for good.