Customer Outcome Tester

2 days ago Be among the first 25 applicants

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

About This Role

We are looking to recruit an Associate level tester to join our established Customer Outcomes Testing Team. The role will be responsible for completing journey testing to review whether our customers receive good outcomes and identifying areas of opportunity for improvement.

What Youll Do

• Complete Journey Testing on specific populations of customers in line with the testing scope and methodology
• Document your findings accurately to enable the testing to be reviewed and also re-performed as necessary
• Understand insights from a range of sources to support your findings in a broader context
• Clearly communicate areas of concern, opportunity or best practice
• Self manage timelines in alignment with the testing schedule
• Build and manage a network of business partners to provide the context on the reasons why processes are performed in the way they are, along with any relevant risks that may be associated with the process
• Look to develop the team process and results to give maximum impact to the business and our customers

What Were Looking For

• Youll have a high attention to detail, able to identify areas where things arent as you would expect, and then be comfortable to seek to understand why
• Youll be a keen problem solver, always wanting to ask why things are done the way they are, and the impact of doing things in a certain way
• Youll be someone who is able to identify what a good outcome is for a customer, and articulate why these havent been achieved
• Youll have strong influencing skills with the confidence to challenge the status quo
• Youll be able to project plan pieces of work, identifying key milestones and reporting on progress against them
• Youll have great experience of Capital One processes and systems AND / OR be an experienced tester in the financial services industry for identifying good customer outcomes
• Youll drive continuous improvement and be an advocate for the team and department
• Working knowledge of Consumer Duty and what that means for our business

Where And How You\’ll Work

This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we’re open to talking about an arrangement that works for you.

Whats In It For You

• Bring us all this – and youll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
• We offer high performers strong and diverse career progression, investing heavily in developing great people through Capital One University training programmes (and appropriate external providers)
• Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
• Open-plan workspaces and accessible facilities designed to inspire and support you

What You Should Know About How We Recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. We offer benefits that attract people at all ages and stages.

Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact us. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One\’s recruiting process, please email us. Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we\’re building a leading information-based technology company. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.

Capital One is committed to diversity in the workplace.

Capital One is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment for all employees. If you require a reasonable accommodation, please contact us.