At a Glance
- Tasks: Coordinate home visits for customers selling valuable items, ensuring smooth communication and scheduling.
- Company: WeBuyVintage, a leading UK buyer of jewellery and collectibles with a friendly culture.
- Benefits: Enjoy a 4-day work week, competitive pay, and access to exclusive employee discounts.
- Other info: Work in a dynamic environment with opportunities for professional development.
- Why this job: Join a rapidly growing team and make a real impact in the vintage market.
- Qualifications: Strong knowledge of antiques, excellent communication skills, and organisational abilities required.
The predicted salary is between 30000 - 32000 £ per year.
About WeBuyVintage
WeBuyVintage is one of the UK’s largest buyers of jewellery, antiques and collectibles. We run more roadshows than any other UK company - over 250 valuation events every month - bringing trusted experts face-to-face with customers across the country. While our roadshows are perfect for most people, we recognise there are individuals where a more personalised service is needed. Through a growing team of buyers located around England, our Home Visit service provides quick and professional visits to any home. We provide no obligation offers and advice on a wide variety of items with instant bank payment and collection if accepted.
The Role
We are looking for a highly organised and customer-focused Home Visit Co-Ordinator to support our growing Home Visits division. This role will involve speaking directly with customers who have submitted enquiries about selling valuable items from their homes, including jewellery, antiques, watches, collectibles and other high-value belongings. You’ll act as the key point of contact between the customer and our field-based buyers, helping assess enquiries, arrange appointments and manage booking schedules. As the Home Visits division continues to grow, a large part of this role will initially involve the manual coordination and booking of appointments whilst our bespoke systems and operational processes are being developed internally. We are therefore looking for someone highly organised, adaptable and comfortable working within a fast-paced scaling environment where processes are still evolving.
Main Tasks & Responsibilities
- Call customers who have submitted home visit enquiries
- Gather information about items customers are looking to sell
- Assess suitability of enquiries for a buyer visit
- Coordinate and manually schedule appointments for field-based buyers
- Manage and adjust buyer schedules where appointments change or move
- Act as a key point of contact between customers and buyers
- Provide a professional, friendly and reassuring customer experience throughout the process
- Keep accurate records and update internal systems
- Liaise closely with operational teams and buyers across the business
- Respond to customer queries via phone, email and online platforms where required
- Support wider administrative tasks relating to the Home Visits division
Who We’re Looking For
The position is heavily phone-based and would suit someone who is confident speaking with a wide range of people, naturally organised and comfortable managing a fast-moving schedule where appointments and logistics can change regularly. This is a more specialised position than a traditional customer service role and requires someone with a strong understanding of jewellery, antiques, collectibles and vintage items, alongside the ability to confidently assess enquiries and communicate with customers regarding valuable belongings.
You’ll be great in this role if you have:
Qualifications & Experience
- A strong knowledge of jewellery, antiques, collectibles and vintage items
- A confident and professional telephone manner
- Strong organisational skills and attention to detail
- The ability to manage multiple bookings, schedules and priorities at once
- A calm and adaptable approach in a fast-moving environment
- Strong communication and customer service skills
- Confidence speaking with a wide variety of customers
- Good administrative and computer skills
- The ability to build rapport and trust with customers quickly
- Previous customer service, scheduling, coordination or office experience
What You’ll Get
- 4-day working week
- Access to Bright Exchange - enjoy thousands of exclusive employee discounts and perks
- Employee Assistance Programme - confidential, 24/7 support for you and your immediate family, covering work, personal, and home life matters
- On-demand professional development - access to BrightHR’s online learning platform to build new skills and support your career progression
- Competitive pay
- Be part of a rapidly growing, friendly UK brand
The salary for this role is £30,000 - £32,000 p.a. Please note this role is based in our Cambridge office 2-3 days per week.
Home Visits Booking Co-ordinator in Cambridge employer: WeBuyVintage
WeBuyVintage is an exceptional employer, offering a unique opportunity to work in a rapidly growing company that values autonomy and pace. With a 4-day working week, extensive employee benefits including access to exclusive discounts and a robust professional development platform, employees can thrive both personally and professionally in the vibrant city of Cambridge. Join us to be part of a friendly team dedicated to making WeBuyVintage a household name while enjoying a supportive work culture focused on growth and success.
StudySmarter Expert Advice🤫
We think this is how you could land Home Visits Booking Co-ordinator in Cambridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WeBuyVintage. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WeBuyVintage before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Home Visits Booking Co-ordinator in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WeBuyVintage:Your cover letter is your chance to shine! Tell us why you want to work at WeBuyVintage specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WeBuyVintage!
How to prepare for a job interview at WeBuyVintage
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
