At a Glance
- Tasks: Support internal systems and enhance user experience through troubleshooting and process improvement.
- Company: Join a dynamic company focused on innovation and collaboration.
- Benefits: Full training, career progression, and a supportive work environment.
- Other info: Enjoy ongoing learning opportunities and a fast-paced, collaborative atmosphere.
- Why this job: Kickstart your IT career while making a real impact in a growing business.
- Qualifications: Problem-solving skills and a customer-focused mindset are essential.
The predicted salary is between 25000 - 32000 £ per year.
As a Support Engineer / Product Specialist, you will play a key role in supporting our internal systems and ensuring a seamless experience for colleagues across the business. You’ll act as the bridge between users and technology—troubleshooting issues, improving processes, and contributing to product enhancements. This is an ideal opportunity for someone starting their career in IT, support, or product operations.
Key Responsibilities
- Develop a strong understanding of our internal systems and bespoke products, including features, functionality, and business impact.
- Act as a subject matter expert for our Retail Purchasing system, supporting teams such as Finance, Marketing, Transport, Customer Support, and Retail.
- Provide first and second‑line support via phone, email, and face‑to‑face queries.
- Log, manage, and resolve incidents and service requests using our IT Service Management (ITSM) system.
- Troubleshoot technical issues, perform diagnostics, and aim to achieve a high first‑time fix rate (target ~80%).
- Escalate complex or unresolved issues to third‑line support where necessary, ensuring clear documentation and handover.
- Work in line with ITIL best practices, ensuring tickets are handled efficiently and consistently.
- Collaborate with Product and Development teams by sharing feedback on system performance, user experience, and improvement opportunities.
- Maintain accurate records of issues, resolutions, and system changes.
What You’ll Bring
- Problem‑Solving Skills: Ability to investigate issues, identify root causes, and implement effective solutions.
- Customer‑Focused Mindset: Friendly, patient, and empathetic approach when supporting users of varying technical ability.
- Adaptability & Curiosity: Willingness to learn new tools, systems, and technologies in a fast‑paced environment.
- Attention to Detail: Ability to document issues clearly and follow processes accurately.
- Time Management: Capable of prioritising tasks, managing workload, and meeting deadlines.
- Communication Skills: Clear and professional communication, both written and verbal.
- Team Player: Comfortable working collaboratively across multiple departments.
Nice To Have (Not Essential)
- Basic understanding of IT support concepts (e.g., networks, hardware, software troubleshooting).
- Familiarity with ticketing systems or ITIL practices.
- Interest in technology, systems, or product development.
What We Offer
- Full training and structured onboarding.
- Ongoing learning and development opportunities.
- Clear career progression pathways within IT, Product, or Engineering.
- A fast‑paced, supportive, and collaborative working environment.
- Opportunity to make a real impact in a rapidly growing business.
Additional Expectations
- Maintain professionalism and confidentiality at all times.
- Develop a strong understanding of the wider business and how systems support operations.
- Be flexible and willing to take on additional responsibilities as required.
Product Specialist /Support Engineer (entry level) in Middleton employer: WeBuyAnyCar
Join a dynamic and supportive team as a Product Specialist / Support Engineer, where you'll have the opportunity to kickstart your IT career in a fast-paced environment. We pride ourselves on our collaborative work culture, offering comprehensive training and clear pathways for career progression, ensuring that you can grow alongside our rapidly expanding business. With a focus on employee development and a commitment to making a meaningful impact, this role is perfect for those eager to learn and contribute to innovative solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Product Specialist /Support Engineer (entry level) in Middleton
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—definitely a win!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to support roles. Think about how you'd troubleshoot specific issues and be ready to share examples from your experiences.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make decisions.
We think you need these skills to ace Product Specialist /Support Engineer (entry level) in Middleton
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for technology and support shine through! We love seeing candidates who are excited about the role and eager to learn. A little enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We want to see how your background aligns with our needs, so don’t be shy about showcasing your problem-solving skills and customer-focused mindset!
Be Clear and Concise:Keep your writing clear and to the point. Use simple language and avoid jargon unless it’s relevant. We appreciate well-structured applications that are easy to read, so make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to follow your application status. Plus, it shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at WeBuyAnyCar
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the internal systems and products mentioned in the job description. Familiarise yourself with their features and functionality, as well as how they impact the business. This will help you demonstrate your enthusiasm and readiness to contribute.
✨Show Off Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've tackled technical issues or improved processes in the past. Think about times when you identified root causes and implemented effective solutions. This will showcase your problem-solving mindset, which is crucial for a Support Engineer role.
✨Practice Your Communication
Since you'll be interacting with colleagues from various departments, practice clear and professional communication. You might want to role-play common support scenarios with a friend to get comfortable explaining technical concepts in simple terms. This will help you come across as friendly and approachable during the interview.
✨Demonstrate Your Curiosity
Employers love candidates who are eager to learn! Be ready to discuss any new tools or technologies you've explored recently. Show that you're adaptable and willing to dive into new challenges, as this aligns perfectly with the fast-paced environment described in the job listing.
