At a Glance
- Tasks: Lead a team, drive performance, and deliver exceptional customer service in a fast-paced environment.
- Company: Join the UK's favourite car-buying service, expanding rapidly with over 500 branches.
- Benefits: Enjoy competitive salary, bonuses, gym discounts, and structured progression opportunities.
- Other info: Great team culture with social events and extra holidays for length of service.
- Why this job: Make an impact in a dynamic role while learning about the automotive industry.
- Qualifications: Full UK driving license and experience in a target-driven, customer-focused role.
The predicted salary is between 27350 - 34470 £ per year.
About The Role
Salary: £27,350 (OTE £34,470)
Bonus: Fantastic Annual bonus based on company performance
Hours: You will work 42.5 hours per week on a rotational shift pattern of 5 days on 2 days off. Weekend work is involved.
We are the UK’s favourite car‑buying service and we are growing FAST! We have over 500 branches and are opening more sites each month. We are looking for enthusiastic, passionate, honest, service‑driven individuals to join our team. Don't worry if you don't know anything about cars, we will teach you everything you need to know and so much more.
Responsibilities
- Model high performance buying cars whilst supporting the regional manager in driving performance.
- Be the main point of contact for our customers.
- Contact customers and prioritise your diary to achieve appointments and meet targets.
- Competently and professionally lead the customer through the purchase journey, completing appraisals on cars, handling and processing of important documents and processing customer payments.
- Always deliver exceptional customer service.
- Assist the Regional Manager to complete the smooth running of the region and compliance as per the company’s procedures.
- Perform Branch Standard checks when visiting locations.
- Identify the further support and coaching needs of colleagues and provide constructive, direct feedback and development points when required.
- Report any potential threat to the business to your Divisional Manager.
- Ensure all diaries/rotas are set up as per the company instruction.
- Ensure all purchases are completed as per the company standard.
- Provide temporary cover within other regions in the Division.
- Complete all necessary tasks as set out by HR.
- Assist in the completion of purchases when required.
Requirements
- A current full UK manual driving license.
- Experience of working in a target driven environment.
- Customer‑focused with excellent communication skills and telephone manner.
- Ability to work well under pressure and by yourself (lone working).
- Ability to organise and prioritise own workload.
- Be able to build lasting relationships with clients/customers.
- Excellent administration and IT skills.
Extra Benefits
- Discounted Gym Membership.
- Team social events budget available to all!
- Monthly & Annual Bonuses, Incentives & Rewards.
- Accrue Extra Holidays for Length of Service!
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Pension Scheme.
- Structured Progression Programmes & Pay Increases.
The position would best suit an experienced customer‑facing professional such as a Sales Executive, Retailer or Hospitality specialist who is used to working independently and wants the opportunities made available by a market‑leading brand.
Senior Branch Manager Designate employer: webuyanycar.com
Join a dynamic and rapidly expanding team at the UK’s favourite car-buying service, where your passion for customer service will be rewarded with competitive salaries, generous bonuses, and a supportive work culture. With structured progression programmes and opportunities for personal growth, you’ll thrive in an environment that values your contributions and encourages teamwork through social events and incentives. Enjoy additional perks like discounted gym memberships and a healthcare cash plan, all while being part of a company that prioritises employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Branch Manager Designate
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience and how it aligns with the role of Senior Branch Manager Designate. Highlight your customer service skills and ability to work under pressure – these are key for this position.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Senior Branch Manager Designate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Branch Manager Designate role. Highlight your customer service experience and any target-driven achievements to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect match. Don’t forget to mention your enthusiasm for learning about cars!
Showcase Your Communication Skills:Since you'll be the main point of contact for our customers, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language, and make sure to proofread for any errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at webuyanycar.com
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and what makes them the UK's favourite car-buying service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Senior Branch Manager Designate, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you can build lasting relationships and handle challenging situations with ease.
✨Demonstrate Your Target-Driven Mindset
This role requires someone who thrives in a target-driven environment. Be ready to discuss specific targets you've met in previous roles and the strategies you used to achieve them. This will illustrate your ability to perform under pressure and meet expectations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to the company's success.
