Company Description
Websters Estate Agents & Lettings is a dynamic, family-run estate agency based in Norwich, known for its specialist property sales service and strong local roots. The team combines innovative marketing, including high-quality visual photography, social media, and engaging sales literature, to deliver a bespoke experience for buyers and sellers. The company's philosophy blends forward-thinking ideas with traditional values and personal, customer-focused service. Since opening its first office on Unthank Road in 2011, Websters has built a confident, knowledgeable team with extensive insight into Norwich and the surrounding areas. The agency is driven by a genuine passion for its local community and a commitment to stand out from mainstream competitors.
Role Description
The Sales Consultant role is a full-time, on-site position based in Norwich/Drayton. The Sales Consultant will guide buyers and sellers through the property sales process, including conducting some valuations, arranging and hosting viewings, and providing informed advice on market conditions. Day-to-day tasks include managing inbound and outbound customer enquiries, maintaining accurate property listings, preparing sales materials, and updating the internal CRM with client interactions and feedback. The role also involves negotiating offers, supporting the progression of sales to completion, and working closely with colleagues to ensure a seamless, high-quality customer experience. The Sales Consultant will represent Websters professionally at all times, actively contributing to the agency's reputation for innovative marketing and personal service.
Qualifications
- Candidates should possess strong Sales Consulting and with the ability to advise clients clearly on property sales transactions.
- Candidates should possess excellent Customer Service and Customer Satisfaction skills, focused on building long-term relationships and delivering a positive client experience.
- Candidates should possess effective Communication skills, including confident face-to-face, telephone, and written communication.
- Relevant skills such as negotiation, time management, and attention to detail would be beneficial.
- Previous experience in estate agency, property sales, or a similar customer-facing sales environment is preferred but not mandatory.
- A valid driver's license and willingness to travel locally for viewings and appointments would be advantageous.
- Comfort with basic office software and CRM systems is beneficial.
Contact Details:
Websters Estate Agents & Lettings Recruitment Team
