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For Companies At a Glance
- Tasks: Join a friendly team to assist customers face-to-face and over the phone.
- Company: Carpet Style is a leading flooring supplier with over 40 years of experience in the East Midlands.
- Benefits: Gain valuable training, career progression opportunities, and work in a supportive environment.
- Why this job: Learn customer service skills while making a real impact in a dynamic industry.
- Qualifications: GCSEs in English and Maths at Grade C/4 or equivalent are desirable.
- Other info: Enjoy a day shift schedule, working 5 days a week, including Saturdays.
A Derbyshire based domestic and commercial flooring company who operates across the East Midlands are expanding and looking for an apprentice customer service advisor. This is a brilliant opportunity to learn all the aspects of customer service and sales and to become a valued member of the team.
What you’ll do at work
- Working in a small, friendly team
- Dealing with customers face to face and over the phone
- Welcoming customers on the front desk
- Managing social media and marketing
- Maintaining customers information on the inhouse CRM
Customer Service Apprentice Training:
During your Standard Level 2 Customer Service apprenticeship programme you will receive training both off and on the job. You will be trained at the employer within the workplace and also at WEBS Training in Nottingham as and when required.
You will learn the underpinning knowledge that runs alongside your practical elements of the training. WEBS Training aim to build on the skills you already have so you reach your full potential both personally and professionally.
Training will be provided in all areas of Customer Service Level 2 to ensure you are capable of providing support and guidance to the team and director with a view to progress into a team leading role.
If you have already achieved GCSE maths and English at Grade 4/C or above or have equivalent qualification you will be exempt from undertaking Functional Skills, however English and maths support will be provided for all apprentices throughout the length of their programme.
Career Progression and Opportunities:
This role offers opportunities to advance to an Advanced apprenticeship at Level 3, along with increased responsibilities.
Desired Skills and Personal Qualities:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Patience
Qualifications
- GCSE or equivalent in English (Grade C/4) – desirable
- GCSE or equivalent in Maths (Grade C/4) – desirable
About the Employer:
Carpet Style are a leading supplier of every stage in the carpet service, representing a brand that has seen more than 40 years of experience throughout the East Midlands and Midland areas. Carpet Style has been the first choice for the commercial sector in a industry that has been ever-changing in recent years to meet the demands of the changing technological market. We continue to have a loyal client base and as a result allows us to operate effectively amongst a number of different sectors including education, warehousing, new builds, libraries, leisure and gaming, healthcare and residential.
Address:
- Meadow Vale Carpets Ltd,4 Meadow Vale, Duffield, Derbyshire,DE56 4DG
Pay: £7.55 per hour / £15,704 a year
Schedule:
- Day shift (Include shift pattern) working 5 days per week including Saturday on a rotary basis
- Monday to Saturday 5 days out of 6, 9am – 5pm
Work Location: Workplace
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Customer Service Apprentice employer: WEBS Training Ltd
Contact Detail:
WEBS Training Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice
✨Tip Number 1
Familiarise yourself with Carpet Style and their services. Understanding their product range and customer base will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Practice your communication skills, especially in face-to-face and phone interactions. Role-playing common customer service scenarios with a friend can boost your confidence and prepare you for real-life situations you'll encounter in the role.
✨Tip Number 3
Showcase your organisational skills by preparing questions to ask during the interview. This not only demonstrates your enthusiasm but also helps you assess if the role aligns with your career goals.
✨Tip Number 4
Engage with Carpet Style on social media. Commenting on their posts or sharing relevant content can help you get noticed and show that you're proactive about being part of their team.
We think you need these skills to ace Customer Service Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the customer service role. Emphasise any previous experience in customer-facing roles, even if it's informal, and showcase your communication and organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the apprenticeship. Mention why you want to work at Carpet Style specifically and how you can contribute to their team. Use examples to demonstrate your customer care skills and attention to detail.
Showcase Your Skills: In your application, highlight specific skills mentioned in the job description, such as IT skills and teamwork. Provide examples of how you've used these skills in past experiences, whether in school projects or part-time jobs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at WEBS Training Ltd
✨Show Your Communication Skills
As a Customer Service Apprentice, strong communication skills are essential. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This will demonstrate your ability to engage with customers effectively.
✨Highlight Your Teamwork Experience
Since you'll be working in a small, friendly team, it's important to showcase any previous experience you have in collaborative environments. Share examples of how you've successfully worked with others to achieve a common goal.
✨Demonstrate Your Attention to Detail
Attention to detail is crucial in customer service roles. Be prepared to discuss situations where your attention to detail made a difference, whether it was in managing customer information or ensuring accurate communication.
✨Express Your Willingness to Learn
This apprenticeship is all about learning and growth. Make sure to convey your enthusiasm for the training opportunities available and your eagerness to develop your skills in customer service and sales.
