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- Tasks: Join a friendly team to assist customers face-to-face and over the phone.
- Company: WEBS Training Ltd is a leading flooring company with over 40 years of experience.
- Benefits: Gain valuable training, career progression opportunities, and work in a supportive environment.
- Why this job: Perfect for those wanting to learn customer service skills while making a real impact.
- Qualifications: GCSEs in English and Maths at Grade C/4 or equivalent are desirable.
- Other info: Work full-time, Monday to Saturday, with a pay rate of £7.55 per hour.
Join to apply for the Customer Service Apprentice role at WEBS Training Ltd
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A Nottingham based domestic and commercial flooring company who operates across the East Midlands are expanding and looking for an apprentice customer service advisor. This is a brilliant opportunity to learn all the aspects of customer service and sales and to become a valued member of the team.
What You’ll Do At Work
- Working in a small, friendly team
- Dealing with customers face to face and over the phone
- Welcoming customers on the front desk
- Managing social media and marketing
- Maintaining customers information on the inhouse CR
Customer Service Apprentice Training:
During your Standard Level 2 Customer Service apprenticeship programme you will receive training both off and on the job. You will be trained at the employer within the workplace and also at WEBS Training in Nottingham as and when required.
You will learn the underpinning knowledge that runs alongside your practical elements of the training. WEBS Training aim to build on the skills you already have so you reach your full potential both personally and professionally.
Training will be provided in all areas of Customer Service Level 2 to ensure you are capable of providing support and guidance to the team and director with a view to progress into a team leading role.
If you have already achieved GCSE maths and English at Grade 4/C or above or have equivalent qualification you will be exempt from undertaking Functional Skills, however English and maths support will be provided for all apprentices throughout the length of their programme.
Career Progression and Opportunities:
This role offers opportunities to advance to an Advanced apprenticeship at Level 3, along with increased responsibilities.
Desired Skills and Personal Qualities:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Patience
Qualifications
- GCSE or equivalent in English (Grade C/4) – desirable
- GCSE or equivalent in Maths (Grade C/4) – desirable
About the Employer:
Carpet Style are a leading supplier of every stage in the carpet service, representing a brand that has seen more than 40 years of experience throughout the East Midlands and Midland areas. Carpet Style has been the first choice for the commercial sector in a industry that has been ever-changing in recent years to meet the demands of the changing technological market. We continue to have a loyal client base and as a result allows us to operate effectively amongst a number of different sectors including education, warehousing, new builds, libraries, leisure and gaming, healthcare and residential.
Address:
- 1 GREAT NORTHERN WAY, VICTORIA ROAD, NETHERFIELD, NOTTS, NG4 2HD
Pay: £7.55 per hour / £15,704 a year
Schedule:
- Day shift (Include shift pattern) working 5 days per week including Saturday on a rotary basis
- Monday to Saturday 5 days out of 6, 9am – 5pm
Work Location: Workplace
Seniority level
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Seniority level
Internship
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Furniture
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Customer Service Apprentice employer: WEBS Training Ltd
Contact Detail:
WEBS Training Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice
✨Tip Number 1
Familiarise yourself with the company, Carpet Style, and their services. Understanding their products and customer base will help you engage more effectively during interviews and show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will prepare you for dealing with customers face-to-face and over the phone, which is a key part of the job.
✨Tip Number 3
Get comfortable with social media platforms, as managing these is part of the role. Familiarity with marketing strategies on social media can set you apart from other candidates.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule for managing customer inquiries and tasks. This demonstrates your ability to handle multiple responsibilities, which is crucial for a customer service apprentice.
We think you need these skills to ace Customer Service Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Customer Service Apprentice role. Emphasise your communication skills, IT proficiency, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at WEBS Training Ltd and how you can contribute to their team. Be sure to include specific examples of your skills and experiences.
Highlight Relevant Qualifications: If you have GCSEs in English and Maths at Grade C/4 or above, make sure to mention these qualifications prominently. If not, express your willingness to learn and improve your skills during the apprenticeship.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at WEBS Training Ltd
✨Show Your Communication Skills
As a Customer Service Apprentice, strong communication skills are essential. During the interview, make sure to articulate your thoughts clearly and listen actively. Practise common customer service scenarios beforehand to demonstrate your ability to handle various situations.
✨Demonstrate Your IT Proficiency
Since the role involves managing customer information and social media, be prepared to discuss your IT skills. Mention any relevant software or tools you’ve used in the past, and if possible, provide examples of how you've effectively used technology to enhance customer service.
✨Highlight Your Attention to Detail
Attention to detail is crucial in customer service roles. Be ready to share examples from your past experiences where your attention to detail made a positive impact, whether in school projects or part-time jobs. This will show that you understand the importance of accuracy in maintaining customer information.
✨Express Your Willingness to Learn
As an apprentice, showing enthusiasm for learning is key. Talk about your eagerness to develop new skills and grow within the company. Mention any specific areas of customer service you’re particularly interested in, and how you see this apprenticeship as a stepping stone in your career.
