At a Glance
- Tasks: Manage patient services, oversee reception, and ensure smooth operations in a healthcare setting.
- Company: Join the well-loved Preston Grove Medical Centre in Yeovil, Somerset.
- Benefits: Competitive salary, friendly work environment, and career development opportunities.
- Other info: Be part of a diverse team committed to equal opportunities.
- Why this job: Make a genuine difference in patient care while developing your leadership skills.
- Qualifications: Experience in reception management and effective communication skills required.
The predicted salary is between 29111 - 33198 £ per year.
As a well‑loved and established medical practice, Preston Grove Medical Centre is situated in the busy town of Yeovil on the Somerset/Dorset border.
We are now looking for a Patient Services Manager to join us on a permanent, part‑time basis, working 30 hours per week.
- Monday: 08:00 – 12:30 / 13:30 – 17:00
- Tuesday: 08:00 – 12:30 / 13:30 – 17:00
- Wednesday: 08:30 – 12:30 / 13:30 – 18:30
- Thursday: 08:30 – 13:30
The Benefits:
- Salary of £29,111 per annum for 30 hours, rising to £33,198 per annum after probation
- Friendly work environment
- Play an important role in the smooth running of our practice
- Develop your career in healthcare with an established organisation
This is a fantastic opportunity for an experienced reception or patient services professional with a superb leadership style to join our established medical practice. Offering a rewarding blend of leadership, patient interaction and responsibility, you'll be enabled to make a genuine difference whilst developing your management expertise within our caring healthcare setting. You’ll also have the chance to make a positive impact across the practice, helping to improve services and shape a positive experience for both patients and staff.
The Role:
As a Patient Services Manager, you will be responsible for the day‑to‑day management of our reception function, ensuring patient services activities are delivered efficiently and effectively. Working closely with patients, colleagues and healthcare professionals to deal with their queries, you will play a vital role in the smooth running of the practice. You will play a front‑line role in handling enquiries, either face‑to‑face or via telephone, handling all requests for information sensitively and following practice policies and relevant legislation, such as the Data Protection Act 2018 and UK GDPR. You will be involved in all aspects of team management, from overseeing recruitment and training to ensuring high performance and professional development. Contributing to the practice as a member of the Senior Management Team, you will also help resolve operational challenges across the practice.
Additional Responsibilities:
- Manage staff rotas and leave arrangements
- Conduct appraisals and identify training and development needs
- Organise and chair Patient Services team meetings
- Monitor patient demand and support appointment capacity planning
- Support the development and implementation of team procedures
- Handle first‑line patient complaints and escalates issues where appropriate
About You:
- Experience in a similar reception management role, ideally within a healthcare setting
- Experience of line management
- Effective communication skills
- A focus on confidentiality
- A professional, yet caring approach
Equal Opportunities:
Webrecruit and Preston Grove Medical Centre are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
Patient Services Manager in Yeovil employer: Webrecruit
Preston Grove Medical Centre is an esteemed medical practice located in the vibrant town of Yeovil, offering a supportive and friendly work environment where you can truly make a difference in patient care. As a Patient Services Manager, you'll enjoy competitive salary progression, opportunities for professional development, and the chance to lead a dedicated team in enhancing patient experiences within a well-established healthcare setting. Join us to be part of a compassionate organisation that values diversity and fosters a culture of inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Manager in Yeovil
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about openings at Preston Grove Medical Centre. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching common questions for Patient Services Managers. Think about how your experience aligns with the role and be ready to share specific examples of your leadership style and patient interaction.
✨Tip Number 3
Showcase your passion for patient care during the interview. Talk about how you’ve made a difference in previous roles and how you plan to enhance the patient experience at Preston Grove Medical Centre.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Preston Grove Medical Centre.
We think you need these skills to ace Patient Services Manager in Yeovil
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Patient Services Manager role. Highlight your relevant experience in reception management and any leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our practice. Be sure to mention your experience in healthcare settings and your approach to patient care.
Showcase Your Communication Skills:Effective communication is key in this role. In your application, give examples of how you've successfully handled patient queries or complaints in the past. We love seeing candidates who can demonstrate their ability to connect with others!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Webrecruit
✨Know the Practice Inside Out
Before your interview, take some time to research Preston Grove Medical Centre. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Leadership Skills
As a Patient Services Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how your approach can positively impact both staff and patient experiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially in handling patient complaints or managing staff rotas. Think of specific scenarios you've faced in previous roles and how you navigated them. This will showcase your practical experience and readiness for the role.
✨Emphasise Communication and Confidentiality
Effective communication is key in this role. Be ready to discuss how you ensure confidentiality and handle sensitive information. Share examples of how you've maintained professionalism while dealing with patients and colleagues, reinforcing your fit for the healthcare environment.
