At a Glance
- Tasks: Be the friendly face of our practice, helping patients and managing appointments.
- Company: Join a well-loved medical centre in the heart of Yeovil.
- Benefits: Enjoy a competitive salary, friendly work environment, and career development in healthcare.
- Other info: Part-time role with flexible hours and a supportive team atmosphere.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: Experience with the public, caring attitude, and good communication skills required.
The predicted salary is between 14248 - 14248 £ per year.
Preston Grove Medical Centre, a well-loved and established medical practice, is located in the busy town of Yeovil on the Somerset/Dorset border.
Shift Pattern
- Tuesday: 08:00 – 12:00, 13:00 – 17:00
- Wednesday: 14:00 – 18:30
- Friday: 08:30 – 12:30, 13:30 – 18:30
Working 21.5 hours per week on a permanent, part‑time basis.
Benefits
- Salary of £14,248 per annum (FTE of 37.5 hours equals £25,263)
- Friendly work environment
- Play an important role in the smooth running of our practice
- Develop your career in healthcare with an established organisation
Responsibilities
- Act as the first point of contact for patients, doctors, nurses and colleagues.
- Field inbound calls from patients, relatives and medical staff; respond to in‑person queries.
- Register patients and book appointments.
- Direct calls to the right location, monitor the reception area, inform patients of delays and handle complaints in a professional manner, escalating as necessary.
- Update computer records using online and clinical systems.
- Ensure relevant information is available to GPs.
- Manage incoming post.
- Maintain a welcoming and orderly reception area.
- Provide patients with information and test results.
Qualifications
- Experience working with the general public.
- A caring and positive approach to queries.
- Sensitive communication skills, ensuring confidentiality at all times.
- Basic keyboard skills.
- Organised approach.
- At least GCSEs (or equivalent) at grades 4–9 (C–A*) in English and Maths.
Webrecruit and Preston Grove Medical Centre are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.
Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
Patient Services Assistant / Receptionist in Yeovil employer: Webrecruit
Preston Grove Medical Centre is an excellent employer, offering a friendly work environment where you can play a vital role in the healthcare sector. Located in the vibrant town of Yeovil, this established medical practice provides meaningful career development opportunities while ensuring a supportive atmosphere that values diversity and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Assistant / Receptionist in Yeovil
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Preston Grove Medical Centre. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience and how it relates to the Patient Services Assistant role.
✨Tip Number 3
Show your personality! When you meet the team, let your caring and positive approach shine through. Remember, they’re looking for someone who fits into their friendly work environment, so be yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Patient Services Assistant / Receptionist in Yeovil
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Patient Services Assistant role. Highlight any experience you have in customer service or healthcare, as this will show us you're a great fit for our friendly practice.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express why you want to work with us at Preston Grove Medical Centre. Share your passion for helping others and how your positive approach aligns with our values.
Showcase Your Communication Skills:As the first point of contact for patients, strong communication is key. In your application, give examples of how you've effectively handled queries or complaints in the past. This will demonstrate your sensitivity and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Webrecruit
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Services Assistant. Familiarise yourself with tasks like handling patient queries, managing appointments, and maintaining a welcoming reception area. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As this role involves interacting with patients and medical staff, it's crucial to highlight your communication skills. Prepare examples of how you've effectively handled queries or complaints in the past. This will show that you can maintain a caring and professional approach, which is key in a healthcare setting.
✨Demonstrate Organisational Skills
Being organised is essential for a Patient Services Assistant. Think of specific instances where you've successfully managed multiple tasks or maintained order in a busy environment. Sharing these experiences will illustrate your ability to keep the reception area running smoothly.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the practice, team dynamics, or opportunities for career development. This not only shows your interest in the position but also helps you assess if the practice is the right fit for you.
