At a Glance
- Tasks: Lead a charity shop, manage volunteers, and drive sales for a meaningful cause.
- Company: Join Sue Ryder, a top charity retailer making a real difference in people's lives.
- Benefits: Enjoy 27 days holiday, staff discounts, and a supportive work environment.
- Other info: Flexible hours, inclusive culture, and opportunities for personal growth.
- Why this job: Make an impact in your community while developing your leadership skills.
- Qualifications: Retail management experience and a passion for customer service are essential.
The predicted salary is between 25419 - 25419 £ per year.
20 Denmark St, Wokingham RG40 2AY
37.5 hours per week including weekends on rota
£25419.71 pa plus reward and benefit scheme
Be there when it matters. Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin. Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.
We have a much-loved presence on high streets across the country with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovation and collaboration on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only one in two. We don’t expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off.
About you
Are you an experienced proactive shop manager with the retail skills to manage our charity store? If so, come and join the team at our Wokingham shop and contribute to the work we do across Sue Ryder. To be successful in this role you’ll have the commercial awareness to deliver sales and meet deadlines combined with the ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential that you enjoy engaging with people, you have a positive can-do attitude and a good understanding of financial and IT administration.
Other responsibilities include:
- Use your skills and retail experience to drive business, push sales and achieve targets.
- Lead your team to deliver great customer service to our donors and customers.
- Work with the local community to generate sufficient donated stock to drive sales.
- Recruit, train and retain a volunteer team, who look to you for leadership and guidance.
- Set high standards of merchandising and housekeeping, ensuring you and your team’s health and safety is a priority.
- Manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock at all times.
- Act as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
- Manage effective stock processes through the EPOS operation.
Minimum Essential Criteria
- Customer Service Experience
- People management experience (reviews/1:1/volunteer recruitment/team meetings)
- KPI and target experience
- Strong IT skills (Admin/emails/instant messaging/video calls)
- Organisational Skills
- Lone working experience
Desirable Criteria
- High street retail or charity retail managerial experience
- Health and Safety Knowledge
- Minimal Microsoft Office packages or equivalent
- High street retail/leisure/hospitality background
- Merchandising/Stock rotation
Accessibility
The shop consists of two floors – the stockroom and staff facilities are on the upper floor. The role would require carrying donations and stock between floors using the stairs throughout the day.
Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro-rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme – £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan, to claim back costs of routine healthcare
- Death in Service benefit
- Staff discount of 10% on new goods online at shop.sueryder.org
- Structured induction programme and learning and development opportunities
- Access to Employee support programme and lots more.
Please visit our careers website for the full list.
Closing date 2nd July
Interview date 9th July
Our commitment to equity, diversity and inclusion
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds and those living with disabilities.
As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org.
Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, Global Cultures, people with disabilities and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments. For more information on our Equity, Diversity and Inclusion work, please visit www.sueryder.org/jobs/equity-diversity-inclusion.
Join us in creating a culture where everyone feels respected, valued and able to thrive. Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.
Shop Manager in Wokingham employer: Webrecruit
Sue Ryder is an award-winning charity retailer that prioritises its employees, offering a supportive work culture and numerous benefits, including generous holiday allowances and a structured induction programme. As a Shop Manager in Wokingham, you'll enjoy a balanced work-life schedule with minimal weekend shifts, while making a meaningful impact in your community by leading a dedicated team and driving vital fundraising efforts for essential care services.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager in Wokingham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Webrecruit, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Webrecruit!
We think you need these skills to ace Shop Manager in Wokingham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Webrecruit, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Webrecruit and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Webrecruit that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Webrecruit
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
