At a Glance
- Tasks: Provide crisis prevention advice and guidance to young people via helpline and training.
- Company: A dedicated charity focused on safeguarding and supporting vulnerable individuals.
- Benefits: 28 days annual leave, flexible working, pension scheme, and enhanced sick pay.
- Other info: Join a supportive team with opportunities for professional growth.
- Why this job: Make a real difference in the lives of young people while developing your skills.
- Qualifications: Degree in Health or Social Care and experience in mental health support.
The predicted salary is between 29510 - 32626 € per year.
Our client is looking to recruit Helpline Advisers to provide individually tailored crisis prevention advice and guidance to young people and those who are concerned for them via their helpline and deliver crisis prevention training online and in community settings across the UK.
What you will do:
- Work as part of a team providing crisis prevention support to a range of clients via multichannel communication platforms
- Work on a 7-day shift system, including evenings and weekends
- Use professional judgement to assess the needs of the service users and manage and report any matters related to safeguarding
- Maintain accurate records and input data monitoring into the database system
- Participate in clinical supervision and reflective practice
- Provide training, mentoring, and coaching to new recruits
To be successful in this role, you will have:
- A degree or professional qualification in Health or Social Care, Community Work, or a related discipline
- Previous experience of working in an advisory capacity in suicide prevention or mental health
- A proven record of working directly with vulnerable young people
- Experience of providing advice and guidance via multiple communication channels
- The ability to empathise, support, and build rapport with suicidal people and those who care about them, remaining non-judgemental and adhering to the remit of the service
Salary: NALC Scale SCP 24‑28 (Starting salary of £29,510 per annum based on working 30 hours per week, progressing incrementally to £32,626 per annum)
Hours: 30 hours per week over 4 days as part of a team that works 8.5‑hour shifts between 07:30 and 22:30
Location: Warrington
Contract: Permanent
Benefits: You will receive 28 days’ annual leave plus bank holidays (pro rata for part-time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership, and enhanced sick pay.
Closing date: Midnight – 25th January 2026
Our client reserves the right to close the vacancy earlier if they receive sufficient applications, so please submit your application as soon as possible.
Equal Opportunity Statement: Our client is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re‑assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Safeguarding Statement: Our client is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
Helpline Adviser in Warrington employer: Webrecruit
Our client is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of both employees and the vulnerable young people they serve. With flexible working arrangements, generous annual leave, and opportunities for professional development through training and mentoring, this role in Warrington not only provides meaningful work but also fosters personal growth and job satisfaction in a compassionate environment.
StudySmarter Expert Advice🤫
We think this is how you could land Helpline Adviser in Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the mental health and social care sectors. Attend events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common interview questions your way, especially those related to crisis prevention and support. The more comfortable you are, the better you'll come across when it counts.
✨Tip Number 3
Show your passion! When you get the chance to chat with potential employers, let your enthusiasm for helping young people shine through. Share personal stories or experiences that highlight your commitment to mental health and crisis prevention.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like Helpline Adviser. Plus, it shows you're serious about joining our team. Don't miss out on this opportunity!
We think you need these skills to ace Helpline Adviser in Warrington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in crisis prevention and working with young people. We want to see how your background aligns with the role of a Helpline Adviser!
Showcase Your Skills:Don’t forget to mention your communication skills and any experience you have with multichannel support. We’re looking for someone who can connect with clients effectively, so let us know how you’ve done this in the past.
Be Genuine:When writing your application, be yourself! We value authenticity and want to see your passion for helping others. Share your motivations for applying and why you believe you’d be a great fit for our team.
Apply Early:Remember, the closing date is midnight on 25th January 2026, but we might close the vacancy earlier if we get enough applications. So, don’t wait around – apply through our website as soon as you can!
How to prepare for a job interview at Webrecruit
✨Know Your Stuff
Make sure you brush up on crisis prevention strategies and mental health support. Familiarise yourself with the specific challenges young people face and how to approach these conversations with empathy and professionalism.
✨Showcase Your Experience
Be ready to discuss your previous roles in advisory capacities, especially those related to suicide prevention or mental health. Use specific examples to illustrate how you've successfully supported vulnerable individuals in the past.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This is crucial for a Helpline Adviser role. You might be asked situational questions, so practice responding in a way that shows you understand the importance of empathy and rapport-building.
✨Ask Thoughtful Questions
Prepare some insightful questions about the organisation's approach to safeguarding and training. This shows your genuine interest in the role and helps you assess if the company aligns with your values and career goals.
