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For Companies At a Glance
- Tasks: Provide excellent customer service and support visitors at our client's headquarters.
- Company: Join a dedicated organisation managing London's green spaces.
- Benefits: Competitive salary, generous leave, pension scheme, and private medical insurance.
- Why this job: Make a positive impact on visitor experiences in beautiful green spaces.
- Qualifications: Customer service experience and GCSEs in Maths and English.
- Other info: Diverse and inclusive workplace with great learning opportunities.
The predicted salary is between 23800 - 25200 ÂŁ per year.
The Organisation
Our client manages green spaces across London.
They are now looking for a Visitor Support Officer to join them on a permanent, full-time basis, working 36 hours per week. Due to the nature of the role, the post holder will be working on site 5 days per week.
The Benefits
- ÂŁ27,864 – ÂŁ29,500 per annum, depending on experience
- 26 days\’ annual leave plus public holidays, increasing to 29 days after 3 years’ service
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location
This is a terrific opportunity for a customer-focused individual to step into a rewarding, frontline role with our client’s dedicated organisation.
You’ll play a key role in supporting visitors and ensuring they enjoy a positive and welcoming experience, taking on a varied and essential position within the team.
Plus, you’ll be enabled to reach your full potential throughout this contract through a range of learning and development opportunities.
So, if you want to join a team dedicated to preserving and enhancing London\’s green spaces for generations to come, then apply today!
The Role
As a Visitor Support Officer, you will provide excellent customer service to visitors by responding to phone calls, emails and face-to-face interactions at the reception desk at our client’s headquarters in London.
Alongside the Visitor Support team, you will triage and answer visitor support enquiries, ensuring accurate record keeping of relevant information via our client’s CRM and other internal systems, ensuring key visitor feedback is acknowledged, and investigating and responding to complaints, escalating where necessary to support an effective and timely resolution.
You will also manage face-to-face interactions with external and internal colleagues and visitors, as well as perform building administrative tasks.
About You
To be considered as a Visitor Support Officer, you will need:
- Experience of working in a customer-facing and/or service environment
- At a minimum, GCSEs or equivalent at level 4 / Grade C or above in Maths and English
Other organisations may call this role Receptionist, Secretary, Customer Service Advisor, Customer Care Advisor, Administrative Officer, Administrative Assistant, Visitor Experience Officer, or Customer Service Officer.
Our client wants to put everyone in the best possible position to succeed and uses Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you.
Our client is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. They value diversity and encourage applications from candidates from all backgrounds. They believe that the more inclusive they are, the better their work will be.
So, if you are interested in this fantastic opportunity as a Visitor Support Officer, please apply via the button shown. Successful candidates will be appointed on merit.
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Visitor Support Officer employer: Webrecruit
Contact Detail:
Webrecruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Support Officer
✨Tip Number 1
Get to know the organisation! Research their values and mission, especially around preserving green spaces. This will help you connect with them during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Visitor Support Officer and how you'd handle them. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the role and the company culture, which can be super helpful in your application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Visitor Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Visitor Support Officer role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Your Passion for Green Spaces: Let us know why you’re excited about working in a role that supports London’s green spaces. Share any personal experiences or interests related to nature and community engagement. It’ll help us see your enthusiasm for the position!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Visitor Support Officer position. We can’t wait to hear from you!
How to prepare for a job interview at Webrecruit
✨Know the Organisation
Before your interview, take some time to research the organisation managing London's green spaces. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Visitor Support Officer, customer service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved complaints. Be ready to discuss how you can create a welcoming atmosphere for visitors.
✨Familiarise Yourself with CRM Systems
Since the role involves using a CRM system for record-keeping, it’s beneficial to brush up on any relevant software you’ve used before. If you have experience with similar systems, be prepared to discuss how you managed visitor information and feedback.
✨Prepare Questions to Ask
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, training opportunities, and how success is measured in this role. This shows that you’re proactive and genuinely interested in contributing to the organisation.
