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- Tasks: Lead a team to drive sales and deliver excellent customer service in a charity shop.
- Company: Join Sue Ryder, a top charity retailer making a real difference in people's lives.
- Benefits: Enjoy 27 days holiday, staff discounts, and a supportive work environment.
- Why this job: Be part of a passionate team that helps communities while gaining valuable retail experience.
- Qualifications: Retail management experience and strong leadership skills are essential.
- Other info: Flexible hours with weekends off and a commitment to diversity and inclusion.
144 Hamlet Court Road, Westcliff-on-Sea, SS0 7LN
30 hours per week including weekends
£12.56 per hour plus competitive reward and benefit scheme
Be there when it matters.
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.
We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don’t expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day and Boxing Day off.
Our wonderful team sells good quality clothing, accessories, bric-a-brac, toys, books, CDs and DVDs at very affordable prices. We also sell a wide range of new goods which includes household items, garden ornaments, wool, cards, sweets and gifts.
About you
Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our Westcliff shop and contribute to the work we do across Sue Ryder!
To be successful in this role you’ll have the commercial awareness to deliver sales and meet deadlines combined with ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential is that you enjoy engaging with people, you have a positive can-do attitude and a good understanding of financial and IT administration.
Other responsibilities include:
- As Shop Manager you will be using your skills and retail experience to drive business, push sales and achieve targets.
- Lead your team to deliver great customer service to our donors and customers.
- Work with the local community to generate sufficient donated stock to drive sales.
- Recruit, train & retain a volunteer team, who'll look to you for leadership and guidance.
- Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
- Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
- Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
- Manage effective stock processes through the Epos operation.
Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Access to Employee support programme
- Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals - and lots more. Please visit our careers website for the full list.
Closing date: 07/05
Interview date: 13/05
We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation.
Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process by emailing.
If you want more than just a job, we want you. Join the team and be there when it matters.
Shop Manager employer: Webrecruit
Contact Detail:
Webrecruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with Sue Ryder's mission and values. Understanding their commitment to providing care and support will help you align your answers during the interview, showcasing your passion for their cause.
✨Tip Number 2
Highlight your experience in managing teams, especially in a retail environment. Be ready to share specific examples of how you've successfully led a team, improved sales, or enhanced customer service in previous roles.
✨Tip Number 3
Prepare to discuss your community engagement strategies. Since the role involves working with local communities to generate stock, think of ways you've previously connected with your community or ideas you have for this position.
✨Tip Number 4
Showcase your understanding of financial and IT administration. Be prepared to discuss how you've managed budgets, stock processes, or used technology in past roles to drive efficiency and sales.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail management experience, particularly in charity or community-focused environments. Emphasise your leadership skills and any experience with volunteer management.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the charity sector and how your values align with Sue Ryder's mission. Mention specific examples of how you've driven sales and engaged with the community in previous roles.
Showcase Your Skills: Clearly outline your commercial awareness, team leadership abilities, and customer service skills. Use bullet points to make these stand out and ensure they relate directly to the responsibilities listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Shop Manager role.
How to prepare for a job interview at Webrecruit
✨Show Your Passion for Charity Retail
Make sure to express your enthusiasm for working in a charity retail environment. Discuss how you align with Sue Ryder's mission and values, and share any personal experiences that highlight your commitment to helping others.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate volunteers, manage diverse teams, and create a positive work environment, as these are crucial for the Shop Manager role.
✨Understand Financial and Stock Management
Be ready to discuss your experience with financial administration and stock processes. Show that you can effectively manage inventory, drive sales, and maintain high standards of merchandising, which are key responsibilities of the position.
✨Engage with the Community
Think about ways you've previously engaged with local communities or generated support for a cause. Be prepared to share ideas on how you would work with the community to increase donations and drive sales in the shop.
