At a Glance
- Tasks: Lead a team to drive sales and provide excellent customer service in our charity shop.
- Company: Join Sue Ryder, a top charity retailer making a real difference in people's lives.
- Benefits: Enjoy 27 days holiday, staff discounts, and a supportive work environment.
- Other info: Flexible hours, inclusive culture, and opportunities for personal growth.
- Why this job: Be part of a team that inspires communities and supports those in need.
- Qualifications: Retail management experience and strong people skills are essential.
The predicted salary is between 27500 - 32500 £ per year.
Sue Ryder Charity shop, 76/80 Heath Rd, Strawberry Hill, Twickenham TW1 4BW
37.5 Hours per week over 7 days
£13.25 per hour + rewards & benefits - £750 per annum London Weighting
Be there when it matters. Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community.
As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don’t expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, Boxing Day and New Year’s Day off.
If you love searching for that one-off item or finding a great brand at a great price then Sue Ryder Twickenham is the store for you. Located in the heart of Twickenham, this large shop offers a variety of goods ranging from furniture and ladies and men’s clothing to accessories to books and a great selection of new goods.
About you
Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our Twickenham shop and contribute to the work we do across Sue Ryder!
To be successful in this role you’ll have the commercial awareness to deliver sales and meet deadlines combined with the ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential that you enjoy engaging with people, have a positive can-do attitude and a good understanding of financial and IT administration.
Other responsibilities include:
- Using your skills and retail experience to drive business, push sales and achieve targets.
- Leading your team to deliver great customer service to our donors and customers.
- Working with the local community to generate sufficient donated stock to drive sales.
- Recruiting, training & retaining a volunteer team, who'll look to you for leadership and guidance.
- Setting high standards of merchandising and housekeeping, ensuring you and your team's health and safety is a priority.
- Managing effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
- Acting as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
- Managing effective stock processes through the Epos operation.
Minimum Essential Criteria:
- Customer Service Experience
- People management experience (reviews/1:1/volunteer recruitment/team meetings)
- KPI and target experience
- Strong IT skills (Admin/emails/instant messaging/video calls)
- Organisational Skills
- Lone working experience
Desirable Criteria:
- High street retail or charity retail managerial experience
- Health and Safety Knowledge
- Minimal Microsoft Office packages or equivalent
- High street retail/leisure/hospitality background
- Merchandising/Stock rotation
Competitive Benefits Package:
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan, to claim back costs of routine healthcare
- Death in Service benefit
- Staff discount of 10% on new goods online at shop.sueryder.org
- Structured induction programme and learning and development opportunities.
- Access to Employee support programme and lots more.
Closing date: 12th April
Interview date: 17th April
If you want more than just a job, we want you. Join the team and be there when it matters.
Our commitment to equity, diversity and inclusion: At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.
As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. Shop/sort & back areas are all on one floor, all accessible.
We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org.
Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, Global Cultures, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.
For more information on our Equity, Diversity and Inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusion
Join us in creating a culture where everyone feels respected, valued, and able to thrive. Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.
Shop Manager employer: Webrecruit
At Care Fertility, we pride ourselves on being an exceptional employer, offering a supportive and dynamic team environment in London where compassion and collaboration are at the heart of our work. As a Patient Services Executive, you will have the opportunity to make a meaningful impact on patients' lives while benefiting from comprehensive training and development in a rewarding healthcare setting. With generous annual leave, a pension scheme, and access to wellbeing resources, we ensure our employees thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sue Ryder. Understand their mission and values, and think about how your experience aligns with what they do. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to retail management and customer service. Think about specific examples from your past experiences that showcase your skills in team leadership and sales. We want to hear your stories!
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for charity retail shine through. Talk about why you love working in this sector and how you can contribute to Sue Ryder's mission. Your positive attitude can be a game changer!
✨Tip Number 4
Follow up! After your interview, don’t forget to send a thank-you email. It’s a great way to express your appreciation for the opportunity and reiterate your interest in the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Show Your Passion for Charity:When writing your application, let your love for charity work shine through! Share any relevant experiences that highlight your commitment to making a difference in the community. We want to see how you can contribute to our mission at Sue Ryder.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Shop Manager role. Highlight your retail management experience, team leadership skills, and customer service expertise. We’re looking for someone who can drive sales and lead a team, so make it clear how you fit the bill!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, so ensure your key achievements and skills stand out without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our careers website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about working with us there!
How to prepare for a job interview at Webrecruit
✨Know Your Stuff
Before the interview, make sure you understand Sue Ryder's mission and values. Familiarise yourself with their charity work and how your role as a Shop Manager will contribute to their goals. This shows genuine interest and helps you connect your experience to their needs.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in managing teams, especially volunteers. Prepare examples of how you've motivated a team, handled conflicts, or improved performance. Highlighting your people management skills will demonstrate that you're the right fit for leading a diverse team.
✨Engage with the Community
Since community engagement is key for this role, think of ways you've previously worked with local communities or generated stock donations. Share specific strategies you've used to build relationships and drive sales, as this will resonate well with the interviewers.
✨Prepare for Practical Scenarios
Expect questions about managing stock processes and ensuring high standards of merchandising. Think through scenarios where you've successfully managed inventory or improved store presentation. Being able to discuss these practical aspects will show you're ready to hit the ground running.
