At a Glance
- Tasks: Greet customers, manage requests, and support the Service Team in a busy marina environment.
- Company: Darthaven Marina, a stunning marina in the beautiful South Hams countryside.
- Benefits: Salary up to £30,000, generous holidays, pension, and branded clothing.
- Other info: Great opportunity for career growth in a supportive and diverse workplace.
- Why this job: Join a vibrant team and work in one of the South West’s most picturesque locations.
- Qualifications: Strong customer service skills and ability to multitask in a fast-paced setting.
The predicted salary is between 26000 - 30000 £ per year.
Are you a highly organised, outgoing individual with excellent customer service skills, strong computer literacy and attention to detail? Could you thrive within a fast-paced team in a professional environment? If so, read on.
Darthaven Marina is located in the stunning South Hams countryside, surrounded by rolling hills and in a truly tranquil setting. Our impressive 270 berth marina and boatyard have grown over the past 30 years, and we pride ourselves in the first-class service all our teams provide to our berth holders, visitors and customers. You will be working with our teams of Marine Engineers, Marine Electricians, Shipwrights and our Quayside Lifting team.
What are the benefits?
- Salary of £26,000 - £30,000 dependent on experience
- Generous holiday entitlement
- Pension
- Branded company clothing
- Stunning working location
- On-site parking
This is a brilliant opportunity for an individual with a great customer focus to join our team providing services for some of the most prestigious boats available. Working in one of the South West’s most beautiful settings, you will have the chance to contribute to the day-to-day running of our stunning marina while acting as a key point of contact for customers and staff.
What will I be doing?
As a Service Receptionist, you will politely greet and articulately assist our service customers and support our Service Team who manage a wide range of duties, often with tight deadlines. You will triage customer requests in person, over the telephone and by email. You will prompt for and accurately record relevant information to enable you to efficiently take messages and route requests to the appropriate service colleague. You will distribute customer requests evenly across the Service Team and gain an awareness of the Service Coordinator role so you may support our team most effectively. Using Sage CRM, you will support our Service Team to raise accurate work instructions. Where required, you will also produce high-quality estimates and raise customer invoices. You will keep our customers regularly informed in person, by telephone and email and in a professional manner throughout. You will handle customer card payments, including taking deposits, often liaising with other teams, such as our Quayside Lifting Team, to ensure this process is handled effectively. You will also be responsible for the smooth handling of a number of specific administrative tasks over the course of the boating year, including our Winter Lay-up process. This involves administering the works requests of approximately 200 customers, so utmost attention to detail is essential.
What do I need?
- The ability to multi-task and prioritise in a busy office environment
- Excellent customer service skills
- Strong communication, time management and IT skills
- An enthusiastic, flexible attitude
- Knowledge of the marine industry and/or technical terminology would be beneficial, but not essential.
Webrecruit and Darthaven Marina are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
Service Receptionist employer: WEBRECRUIT
WEBRECRUIT is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With competitive benefits and a strong focus on employee growth, this role provides opportunities to lead impactful technology and digital transformation projects while enjoying the flexibility of hybrid working. Join a team that values your expertise and supports your professional development in a vibrant city environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WEBRECRUIT. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WEBRECRUIT before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WEBRECRUIT:Your cover letter is your chance to shine! Tell us why you want to work at WEBRECRUIT specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WEBRECRUIT!
How to prepare for a job interview at WEBRECRUIT
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
