At a Glance
- Tasks: Deliver exceptional client experiences and lead the showroom team to meet sales goals.
- Company: Cooksongold, a trusted name in jewellery materials with over 100 years of excellence.
- Benefits: Enjoy up to 34 days off, a generous pension scheme, and discounts on products.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Join a luxury brand and make a real impact in the jewellery industry.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
About Us
Cooksongold: craftsmanship, quality and trust sit at the heart of everything we do. For over 100 years we have proudly delivered some of the finest jewellery materials, tools and products to the jewellery industry, building long-standing relationships with makers, designers and retailers who expect exceptional standards and a premium service. We are highly rated by our customers – we were awarded a Feefo Platinum Trusted Service Award for 2026 as a result of our excellent customer feedback ratings. We pride ourselves on our commitment to quality, creativity and customer satisfaction and delivering innovative and personalised products that meet the unique needs of our customers.
The Role
As a Senior Sales Advisor, you will play a key role in supporting this elevated vision. Working closely with the Showroom Manager, you will deliver a refined, consultative and professional client journey, lead by example on the showroom floor and ensure every interaction reflects the heritage, luxury and expertise that define the Cooksongold brand.
Key Responsibilities
- All clients are greeted and served in a professional manner from our welcome desk.
- All products must be accompanied by the appropriate signed paperwork.
- Any issues raised by the customer are discussed and resolved to the satisfaction of both parties.
- Deliver an exceptional client experience.
- Maintain a strong communication link to the Showroom Manager to review all aspects of store trading.
- Strict compliance with cash control measures.
- Overview all daily stock takes and ensure procedures are undertaken.
- Oversee the running of the rota set by the Showroom Manager on our welcome desk, ensuring it’s running efficiently.
- Actively be pro‑active on sales on a day-to-day basis and make sure all KPIs are met.
- Ensure a comprehensive knowledge of all policies and procedures relevant to our Birmingham Store.
- Product knowledge is constantly reviewed to enable professional customer service.
About you
To succeed in this role, you'll need previous experience within a customer service role or similar, being able to communicate clearly and with people at all levels. You must also be willing to do whatever it takes to get the job done, whilst being able to cope under pressure.
Benefits
- Up to 34 days’ paid leave per year (including bank holidays)
- A generous Pension Scheme where employee contributions are matched by the company up to 8%
- Employee Assistance Programme
- Interest‑free loans for travel to work costs
- Life Assurance up to 4× salary
- Discounts on company products
Senior Sales Advisor employer: Webrecruit
Cooksongold is an exceptional employer that values craftsmanship, quality, and trust, offering a supportive work culture in Birmingham. With generous benefits such as up to 34 days of paid leave, a matched pension scheme, and opportunities for personal growth, employees are encouraged to thrive in their roles while delivering outstanding customer service. Join us to be part of a team that prides itself on excellence and innovation in the jewellery industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Sales Advisor
✨Tip Number 1
Get to know the company inside out! Research Cooksongold's history, values, and products. This way, when you walk into that showroom, you can chat confidently about what makes them tick and how you can contribute to their legacy.
✨Tip Number 2
Practice your sales pitch! Think about how you would approach a customer in the showroom. Role-play with a friend or in front of the mirror. Show us that you can deliver that exceptional client experience right from the get-go!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a recommendation when it comes time to apply.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Cooksongold family!
We think you need these skills to ace Senior Sales Advisor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the jewellery industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about craftsmanship and quality, just like we do at Cooksongold.
Tailor Your Experience:Make sure to highlight your previous customer service experience in a way that aligns with our values. Use specific examples that demonstrate how you've delivered exceptional client experiences, as this is key for us in the Senior Sales Advisor role.
Be Professional Yet Approachable:Your written application should reflect the professional yet friendly vibe we aim for in our showrooms. Keep your tone warm and inviting, while also maintaining a level of professionalism that shows you understand the luxury market.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at Webrecruit
✨Know the Brand Inside Out
Before your interview, dive deep into Cooksongold's history, values, and product offerings. Understanding their commitment to craftsmanship and customer satisfaction will help you align your answers with their brand ethos.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight situations where you resolved issues effectively, as this role demands a strong focus on client satisfaction.
✨Demonstrate Sales Acumen
Be ready to discuss your sales strategies and how you've met or exceeded KPIs in previous roles. Cooksongold is looking for someone proactive in driving sales, so share specific achievements that showcase your ability to boost revenue.
✨Ask Insightful Questions
Prepare thoughtful questions about the showroom's operations and how you can contribute to its success. This shows your genuine interest in the role and helps you understand what’s expected of you as a Senior Sales Advisor.
