At a Glance
- Tasks: Provide exceptional customer service and promote products in a luxury jewellery showroom.
- Company: Cooksongold, a trusted name in jewellery materials for over 100 years.
- Benefits: Up to 34 days paid leave, generous pension scheme, and employee discounts.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Join a growing team and elevate the customer experience in a luxury environment.
- Qualifications: Previous sales experience and strong communication skills required.
The predicted salary is between 22000 - 28000 € per year.
About Us
Cooksongold, craftsmanship, quality and trust sit at the heart of everything we do. For over 100 years, we have proudly delivered some of the finest jewellery materials, tools and products to the jewellery industry, building long-standing relationships with makers, designers and retailers who expect exceptional standards and a premium service. We are highly rated by our customers - we were awarded a Feefo Platinum Trusted Service Award for 2026 as a result of our excellent customer feedback ratings. We pride ourselves on our commitment to quality, creativity and customer satisfaction and delivering innovative and personalised products that meet the unique needs of our customers.
This opportunity comes at a standout moment in Cooksongold’s continued growth and evolution, as we further elevate our Birmingham Showroom experience to reflect the quality of the brands, products and clients we serve. We have recently appointed a new Showroom Manager, whose 30+ years of specialist jewellery experience brings a distinctly luxury-focused perspective to the showroom. This career spans manufacturing, high-end retail and senior leadership, with her most recent role involving the successful opening of a prestigious multi-showroom environment for one of the world’s leading watch and jewellery retailers. This background adds an exceptional level of insight, standards and attention to detail to the Birmingham showroom.
The Role
We are looking for an experienced Sales Advisor to be responsible for ensuring customer satisfaction by offering a professional, friendly and quality service.
Key Responsibilities
- To greet and serve customers in a timely manner from our welcome desk and counters
- Daily administration and housekeeping tasks are completed efficiently
- Treat all stock with the greatest of care and control
- Offer advice and guidance on products from our range
- Sales and products are promoted by cross‑selling and upselling methods
About you
To succeed in this role, you'll need previous experience within a Sales Advisor role or similar, being able to communicate clearly and with people at all levels. You must also be willing to do whatever it takes to get the job done, whilst being able to cope under pressure.
Benefits
- Up to 34 days’ paid leave per year (including bank holidays)
- A generous Pension Scheme where employee contributions are matched by the company up to 8%
- Employee Assistance Programme
- Interest‑free loans for travel to work costs
- Life Assurance up to x4 salary
- Discounts on company products
Sales Advisor employer: Webrecruit
Cooksongold is an exceptional employer that prioritises craftsmanship, quality, and customer satisfaction, making it a rewarding place to work as a Sales Advisor in Birmingham. With a commitment to employee growth, we offer up to 34 days of paid leave, a generous pension scheme, and unique benefits like interest-free loans for travel costs. Our vibrant work culture, led by a seasoned Showroom Manager with over 30 years of experience, ensures that you will thrive in an environment that values creativity and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Get to know the company inside out! Research Cooksongold's history, values, and products. This way, when you walk into that showroom, you can chat confidently about what makes them special and how you can contribute to their legacy.
✨Tip Number 2
Practice your sales pitch! Think about how you would greet customers and promote products. Role-playing with a friend can help you feel more comfortable and ready to upsell like a pro when you get in front of real customers.
✨Tip Number 3
Dress the part! Since Cooksongold is all about quality and luxury, make sure your outfit reflects that. Looking sharp not only boosts your confidence but also shows that you understand the brand's ethos.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to show your enthusiasm for the role and keep you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the jewellery industry shine through. We want to see that you’re not just looking for any job, but that you genuinely care about providing exceptional service and quality to our customers.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in sales or customer service. We love seeing how your past roles have prepared you for this Sales Advisor position, so don’t hold back on showcasing your skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly and effectively.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Webrecruit
✨Know Your Products
Before the interview, make sure you’re familiar with Cooksongold’s range of jewellery materials and tools. Being able to discuss specific products and their benefits will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlighting your ability to provide a professional and friendly service will resonate well, especially since customer satisfaction is key in this role.
✨Practice Upselling Techniques
Since the role involves cross-selling and upselling, think of strategies you’ve used in previous sales positions. Be ready to discuss how you can effectively promote products and enhance the customer experience during the interview.
✨Demonstrate Adaptability
Cooksongold values employees who can cope under pressure. Prepare to share instances where you’ve successfully managed challenging situations or adapted to changes in a fast-paced environment, showcasing your resilience and problem-solving skills.
