Shop Supervisor in Royal Tunbridge Wells

20 Monson Rd, Tunbridge Wells TN1 1ND

21.5 hours per week – Shifts will be every Sunday plus 2 other days

£12.79 per hour

Be there when it matters. Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so that we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year in our hospices, in people’s homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

We have a much-loved presence on high streets across the country – with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only once in two. We don’t expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45 am. We have every Christmas Eve, Christmas Day, Boxing Day and New Years Day off. Our Sue Ryder charity shop is situated in a central point of Monson Road in Royal Tunbridge Wells. A large multi-storey car park and a row of bus stops to all major routes are within a 100-metre walk, making a visit easy and enjoyable.

Responsibilities

• Use your retail experience to help drive business, push sales, and achieve targets.
• Lead a team to deliver great customer service to our donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Recruit, train and retain a volunteer team that looks to you and the shop manager for leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring health and safety is a priority.
• Manage effective stock processes to ensure the shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
• Manage the stock process through the Epos operation.

Minimum Essential Criteria

• Customer Service Experience
• Previous supervisory Experience
• Cash Handling/Till work
• Basic IT skills (emails/instant messaging/video calls)
• Organisational Skills
• Lone working experience

Desirable Criteria

• High-street retail/leisure/hospitality background
• KPI and target experience
• Charity retail experience
• Health & Safety knowledge
• Team Player
• Key holder / opening / closing experience
• Merchandising / Stock rotation

Benefits

• 27 days holiday rising to 33 with length of service plus bank holidays (pro-rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme – £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan – claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities
• Access to Employee support programme and lots more – please visit our careers website for the full list.

Closing date: 15th July

Interview date: 22nd July

Our commitment to equity, diversity and inclusion

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.

As a Disability Confident Committed employer, we support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. The shop is all on one floor, but has a large step at the front and back door and narrow steps between front and back areas – potentially difficult for wheelchairs.

We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org.

Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, Global Cultures, people with disabilities, women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments. For more information on our Equity, Diversity and Inclusion work, please visit the related page.