Referral and Assessment Coordinator
An exciting opportunity to be a Referral and Assessment Coordinator in the Housing Team.
Salary: £28,000per annumpro rata
Hours: 22.5 hours
Job Type: Fixed Term - 6 months
Location:Balham
Benefits
- A stimulating work environment full of opportunities to learn and develop
- 25 days' annual leave + bank holidays & enrolment onto a pension scheme
- 24-hour Employee Assistance
- Paid Enhanced DBS
- Eye care voucher
- Salary sacrifice schemes available: Travel to work loan,Cycle to work Scheme, Gym Membership & Tech Purchase
About the role
The Referral and Assessment Coordinator position is to provide excellent administrative support to the Referral and Assessment Lead by monitoring and processing enquiries and referrals daily. This includes coordinating referral and assessment documentation, recording activity accurately, keeping records up to date, and supporting updates on empty rooms.
Dutieswill include:
- Receive, process and record referrals from a range of sources, including local authorities, healthcare professionals, customers, families, and partner agencies via email and telephone.
- Process referrals by accessing the DPS platforms, Careplace and other referral sources.
- Support the Referral & Assessment Lead in scheduling assessments and reviewing appointments for customers with managers and external support services and agencies.
- Maintain assessment diaries and coordinate appointment arrangements.
- Coordinate the weekly circulation of the empty rooms spreadsheet by email to operational managers and teams for current information on new empty rooms and updates.
- Prepare general updates for systems, check for accuracy, and follow up queries with staff teams.
About you
To be aReferral and Assessment Coordinator, the following are essential:
- Experience of providing administrative support within a busy office environment.
- Experience of maintaining accurate records and databases.
- Understanding of confidentiality and data protection requirements.
- Understanding of effective customer service principles.
- Understanding of housing, care, support, health, or social care services.
About the Organisation
We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.
Read more about us on ourwebsiteand visit ourwork for uspage. You can also learn about us through ourValues and Behaviours.
All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided and we welcome applications from all sections of the community.
We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.
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