At a Glance
- Tasks: Join a friendly team to provide exceptional customer service and support sales efforts.
- Company: EHM London, a dynamic workplace focused on customer relationships.
- Benefits: Competitive salary, bonus scheme, training opportunities, and a supportive environment.
- Other info: Diverse and inclusive workplace where everyone is welcome.
- Why this job: Make a real impact by helping customers and developing your skills in a fast-paced role.
- Qualifications: Customer service experience is a plus, but we’ll train you if you're eager to learn.
The predicted salary is between 26500 - 26500 £ per year.
- Customer Service Adviser - Full Time
- Location: SW19, London Hours: 9:00 AM – 5:00 PM, Monday to Friday Salary: £27,162 + Bonus
Join the Team at EHM London!
At EHM London, we pride ourselves on delivering exceptional service and building long‑term relationships with our customers.
We’re currently looking for a Customer Service Adviser to join our busy, friendly team in SW19.
This is more than just a call‑centre role—you’ll be the voice of EHM London, working alongside our Sales, Operations, and Supply Chain teams to make sure our customers get the very best service possible.
- What You’ll Be Doing
- Be part of a supportive and collaborative customer service team.
- Handle incoming calls and emails with a focus on accuracy, professionalism, and care.
- Use active listening to understand customer needs and provide tailored support.
- Process orders efficiently and follow up on product queries using our internal systems.
- Support the external Sales Team with upselling, cross‑selling, and identifying gaps in product portfolios.
- Build strong working relationships with internal departments to deliver seamless service.
- Make daily outbound calls to generate repeat orders and maintain customer engagement.
- Manage a shared inbox, responding to queries and working closely with internal stakeholders.
- Help the team hit KPIs, including call answering times and order value targets.
- Thrive in a fast‑paced environment—handling 50–60 calls per day (more during peak times).
- What We’re Looking For
- Previous customer service experience is great, but not essential—we’ll train you!
- Strong communication skills—both verbal and written.
- A confident multitasker who enjoys a varied, fast‑moving role.
- A team player who takes initiative and builds positive relationships.
- Comfortable using Outlook and Excel (or a willingness to learn).
- Someone who listens first and always puts the customer first.
- What You’ll Get at EHM London
- Full access to Bunzl My Learning—our e‑learning portal with training at all levels.
- Ongoing development with refresher courses and team product knowledge sessions.
- One‑on‑one mentoring to support your career growth.
- A great working environment where no two days are the same.
- Opportunity to work closely with suppliers and learn from a knowledgeable, experienced team.
- Bonus scheme linked to individual and team targets.
- Equality & Diversity
EHM London is committed to creating a diverse and inclusive workplace.
We value and celebrate differences and are proud to be an equal opportunity employer.
We encourage applications from all backgrounds, experiences, and abilities.
Everyone is welcome, and everyone belongs.
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Customer Service Advisor in London employer: Webrecruit
At Care Fertility, we pride ourselves on being an exceptional employer, offering a supportive and dynamic team environment in London where compassion and collaboration are at the heart of our work. As a Patient Services Executive, you will have the opportunity to make a meaningful impact on patients' lives while benefiting from comprehensive training and development in a rewarding healthcare setting. With generous annual leave, a pension scheme, and access to wellbeing resources, we ensure our employees thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Webrecruit. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Webrecruit before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Webrecruit:Your cover letter is your chance to shine! Tell us why you want to work at Webrecruit specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Webrecruit!
How to prepare for a job interview at Webrecruit
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
