At a Glance
- Tasks: Lead and inspire a team while ensuring an amazing visitor experience at Kenwood House.
- Company: Join English Heritage, a diverse organisation dedicated to preserving history.
- Benefits: Enjoy flexible hours, 25 days holiday, and free access to all English Heritage sites.
- Other info: Opportunities for apprenticeships and professional development await you!
- Why this job: Make a real impact in the heritage sector while developing your career.
- Qualifications: Experience in customer service and strong supervisory skills are essential.
Location: Kenwood House, Hampstead, London, NW3 7JR
Salary: From £30,777 p.a. pro rata, depending on skills & experience / 36 hours per week
Job type: Permanent
Ref: 16479
Responsibilities
- People: Support the recruitment, induction and training of all property staff. Schedule shifts to meet the needs of your site and your staff. Help deliver the volunteer programme. Line manage site staff and volunteers using Performance Development Reviews, adopting a coaching and mentoring style.
- Finance: Support and take responsibility for the day‑to‑day financial management of the site, performing the role of daily cashier and sub‑accountant as required. Support the manager by managing, coaching and motivating the team to achieve commercial targets. Assist with payroll budgeting and forecasting.
- Compliance: Make sure English Heritage safety and security checks are completed on a daily, weekly and monthly basis. Take on licencee duties for alcohol sales, if required.
- Visitor Experience: Deliver an inspirational visitor experience through high standards of presentation and customer service. Champion the recruitment and retention of English Heritage members.
- Stakeholder Relations: Maintain positive relationships with local stakeholders.
- Operations: Support the Operations Manager with the planning and delivery of all activity on site. Take on duty management responsibilities as required, including out of hours.
Qualifications
We are looking for someone who can bring experience of providing excellent customer service and strong staff supervisory skills, and who can work independently. You will demonstrate exceptional organisational skills and be a confident communicator with strong interpersonal skills with both visitors and colleagues.
Benefits
- The opportunity to progress your career within the heritage sector
- Apprenticeship opportunities
- Subscriptions to professional bodies
- Free access to all English Heritage sites for you and up to 6 friends/family members
- 25% discount in our shops and cafes
- Enhanced Maternity/Paternity/Shared Parental leave
- 25 days’ holiday, plus Bank Holidays pro rata, rising to 28 days after 3 years, with the option to buy additional leave
- Matched pension contributions up to a maximum of 10%, which can be paid via salary exchange or salary deduction
- Flexible hours
Equal Employment Opportunities
Everyone is welcome at English Heritage, and we are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our heritage is inclusive, exciting and accessible.
Closing date: 12/07/2026 23:59:59
Kenwood Supervisor employer: Webrecruit
English Heritage is an exceptional employer, offering a vibrant work culture at the historic Kenwood House in Hampstead, London. With a strong commitment to employee growth, we provide opportunities for career progression within the heritage sector, alongside generous benefits such as flexible hours, enhanced leave policies, and free access to all English Heritage sites for you and your loved ones. Join us in creating inspiring visitor experiences while being part of a diverse team that values inclusivity and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Kenwood Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Webrecruit. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Webrecruit
Don't be shy about reaching out to Webrecruit directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Kenwood Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Webrecruit and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Webrecruit
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
