At a Glance
- Tasks: Provide top-notch IT support for cutting-edge security systems and resolve technical issues.
- Company: Join NW Security Group, a leader in connected security technology.
- Benefits: Enjoy a competitive salary, 25 days holiday, gym membership, and private health insurance.
- Other info: Dynamic team environment with ongoing training and career growth opportunities.
- Why this job: Make a real impact in tech while helping customers with innovative security solutions.
- Qualifications: 3 years IT experience, SSL certification knowledge, and strong problem-solving skills required.
The predicted salary is between 32500 - 32500 € per year.
Location: Wirral, Merseyside
About the Company
We are a leading technology company in the area of connected security systems, NW Security Group Limited offers cutting‑edge, intelligent video surveillance and access control solutions to business customers and public sector organisations throughout the UK.
Benefits
- Salary of £32,500 per annum, DOE
- Annual performance‑based salary review
- 25 days’ holiday plus Bank Holidays
- Ongoing training and skill development
- Workplace pension
- Company sick pay (after 3 months probationary period)
- Private Health Insurance after one year of service
- Free membership with the gym next door to the company
The Role
As an IT Support Engineer, you’ll provide technical assistance and high‑quality service to customers using our high‑end security systems. Following introductory training, you’ll liaise directly with customers, remotely diagnosing and resolving technical issues, handling tickets, and providing remote and telephone support to fault‑find and resolve problems. Occasionally, on‑site work may be required. You’ll be involved in product testing, customer onboarding, and completing customer system health checks. Additionally, you’ll configure, maintain, optimise and update customers’ security systems, maximising uptime and maintaining continuity of service.
About you
To be considered as an IT Support Engineer, you will need:
- A minimum of three years’ professional experience in an IT role
- Experience working with SSL certification on Windows systems
- A good understanding of computer networking and server management
- Some PowerShell skills
- Strong IT skills and a keen interest in technology
- Good organisational and prioritisation skills
- Excellent written and verbal English language skills
- A team‑focused mentality and can‑do attitude
- An IT degree, or, at a minimum, an HND qualification in IT
Equal Opportunities
Webrecruit and NW Security Group Limited are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
IT Support Engineer (Security Systems) employer: Webrecruit
NW Security Group Limited is an exceptional employer located in Wirral, Merseyside, offering a dynamic work environment that fosters innovation and professional growth. With competitive salaries, generous holiday allowances, and a commitment to ongoing training, employees are empowered to develop their skills while enjoying a supportive workplace culture. The added benefits of private health insurance and free gym membership further enhance the overall employee experience, making it a rewarding place to build a career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (Security Systems)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common IT support questions your way. The more comfortable you are, the better you'll shine when it’s time to impress the hiring team.
✨Tip Number 3
Show off your skills! If you’ve worked on any cool projects or have relevant experience, be ready to discuss them in detail. Real-life examples can really set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace IT Support Engineer (Security Systems)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with SSL certification, networking, and any relevant technical skills. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how your skills can help us provide top-notch support to our customers. Keep it engaging and personal.
Show Off Your Communication Skills:Since this role involves liaising with customers, make sure your written application showcases your excellent English language skills. Clear and concise communication is key, so let that shine through in your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Webrecruit
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around SSL certification, computer networking, and server management. Be ready to discuss your experience with these technologies in detail, as they are crucial for the IT Support Engineer role.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Think about times when you’ve handled tickets or provided remote support, and be ready to explain your thought process during those situations.
✨Communicate Clearly
Since excellent written and verbal communication skills are essential, practice explaining complex technical concepts in simple terms. This will help demonstrate your ability to liaise effectively with customers who may not have a technical background.
✨Demonstrate Team Spirit
Highlight your team-focused mentality and can-do attitude during the interview. Share examples of how you've collaborated with colleagues in previous roles, as this will show that you’re a great fit for their company culture.
