At a Glance
- Tasks: Lead IT operations, manage suppliers, and enhance technology services for a global charity.
- Company: Join a passionate charity focused on creating safer places and supporting vulnerable communities.
- Benefits: Enjoy 25 days' leave, health insurance, pension contributions, and continuous professional development.
- Other info: Dynamic workplace with opportunities for career growth and personal development.
- Why this job: Make a real impact while working in a modern, inclusive environment with a dedicated team.
- Qualifications: Strong experience in IT operations, supplier management, and team leadership required.
The predicted salary is between 42750 - 52250 £ per year.
IT Operations Manager
Contract: Permanent
Hours: Full-time, 35 hours per week
Salary: £45,971 starting salary p/a plus excellent benefits package
Location: London, minimum of 4 days on site with occasional out of hours work support for operational issues and supplier escalations as required
Are you an experienced IT operations professional who enjoys leading teams, managing suppliers and delivering reliable, secure technology services? If so, this could be the role for you!
The Role
The IT Operations Manager will oversee operational service delivery, supplier and MSP relationships, operational governance, security compliance and service improvement initiatives. You will play a key role in maintaining high levels of service for colleagues and members, while driving efficiencies, enhancing user experience and ensuring operational readiness across the organisation.
To be shortlisted for this post, you must have:
- Strong experience managing infrastructure, cloud, and network operations
- Experience managing suppliers and MSPs, including supplier governance, contract performance management, and operational assurance
- Experience improving operational processes and service quality
- Proven experience managing IT operations teams or coaching/mentoring IT support roles
- Experience owning or governing IT Disaster Recovery processes would be advantageous.
What our client can offer you:
- 25 days' paid annual leave (rising with service) plus bank holidays and flexi leave
- A pension scheme with up to 9% employer contributions
- Life Insurance
- Private Medical Insurance
- Permanent Health Insurance
- Health Cash Plan
- Employee Assistance Programme
- Season Ticket Loan
- Cycle to Work Scheme
- Continuous Professional Development
Working Conditions:
Our client is based on the edge of the city, their office is bright, modern and open plan. They are an inclusive and friendly workforce.
Additional Information
If you require any reasonable adjustments, please contact our client as soon as possible to discuss your needs. Contact details will be available after you apply. Please note, our client reserves the right to close or extend this position depending on application numbers. Applications are sifted on receipt, and shortlisted candidates are contacted to invite to an interview. Applicants who do not have the right to work in the UK and/or require visa sponsorship in order to continue working in the UK cannot be considered. Our client strives to have a diverse and inclusive workforce, where everyone can be themselves. They are an equal opportunities employer and value diversity and the perspectives people from different backgrounds bring. Applicants will not be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion and belief or sexual orientation.
IT Operations Manager employer: Webrecruit
At Care Fertility, we pride ourselves on being an exceptional employer, offering a supportive and dynamic team environment in London where compassion and collaboration are at the heart of our work. As a Patient Services Executive, you will have the opportunity to make a meaningful impact on patients' lives while benefiting from comprehensive training and development in a rewarding healthcare setting. With generous annual leave, a pension scheme, and access to wellbeing resources, we ensure our employees thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Manager
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We think you need these skills to ace IT Operations Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Webrecruit.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
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Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Webrecruit
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
