At a Glance
- Tasks: Lead and develop a dynamic Internal Sales Team while driving sales performance.
- Company: Join Bunzl, a company committed to equality and diversity.
- Benefits: Enjoy 33 days holiday, sick pay, and personal benefits like discounts.
- Other info: Great learning opportunities and a supportive work environment await you.
- Why this job: Make an impact by coaching teams and delivering outstanding customer service.
- Qualifications: Proven sales experience and strong leadership skills are essential.
The predicted salary is between 27127 - 27127 £ per year.
Location: Isleworth | Working Hours: Monday to Friday 37.5 | Salary: £27,127 + Bonus
About the Role
We are looking for an experienced Customer Sales Advisor to lead and develop our Internal Team. You will be responsible for driving sales performance, improving margins, and ensuring outstanding customer service, all in line with company standards and objectives. This is a hands‑on leadership role, ideal for someone who enjoys coaching teams, building strong internal relationships, and delivering consistent results.
Key Responsibilities
- Manage the day‑to‑day performance of the Internal Sales Team
- Monitor and assess team performance against agreed KPIs, addressing performance or conduct issues in line with Bunzl HR policies
- Ensure all training and development requirements are met and regularly reviewed
- Develop and implement sales plans focused on retaining and growing existing customers, while winning new business
- Ensure sales targets are clearly communicated and consistently achieved
- Work closely with the External Sales Team to coordinate sales activities effectively
- Ensure customer orders are processed accurately and on time
- Resolve customer queries quickly and efficiently
- Continuously improve communication across branch functions to deliver the highest levels of customer service
Skills & Experience
- Proven telephone‑based or customer‑facing sales experience
- Outbound sales experience
- Strong leadership and people‑management skills
- Results‑driven with excellent communication and organisational abilities
Benefits
- 33 days holiday (including bank holidays), with the option to buy up to 5 additional days per year
- Company sick pay
- Bunzl Save As You Earn (Sharesave) Scheme
- Enhanced maternity and paternity pay
- Comprehensive learning and development opportunities
- Bunzl Personal Pension Plan
- Access to personal benefits including theme park, cinema discounts, and a cycle‑to‑work scheme
Equality & Diversity
Bunzl is committed to equality and diversity in employment and actively opposes all forms of unlawful discrimination. We welcome applications from all sections of the community. If you require any adjustments to support you during the recruitment process, please let us know.
Customer Service Advisor in Isleworth employer: Webrecruit
Bunzl is an exceptional employer located in Isleworth, offering a dynamic work environment where leadership and personal development are prioritised. With a strong commitment to employee growth, comprehensive benefits including generous holiday allowances, and a culture that values equality and diversity, Bunzl provides a rewarding career for those looking to make a meaningful impact in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Isleworth
✨Tip Number 1
Get to know the company! Research Bunzl and understand their values, products, and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your previous experience in customer service and sales. Highlight specific achievements and how they relate to the role of a Customer Service Advisor.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Bunzl.
We think you need these skills to ace Customer Service Advisor in Isleworth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight your relevant experience, especially in sales and leadership, to show us you’re the perfect fit for our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your skills align with our goals. Keep it engaging and personal!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve driven sales or improved customer satisfaction in previous roles to grab our attention.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and it helps us keep track of your application better!
How to prepare for a job interview at Webrecruit
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor inside out. Familiarise yourself with the key responsibilities and think about how your past experiences align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your leadership style. Think of examples where you've successfully coached or developed others. Highlight how you’ve driven performance and resolved issues in the past, as this will demonstrate your capability to lead effectively.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Prepare by thinking of specific situations where you’ve handled customer queries or improved team performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might want to ask about the team dynamics, sales targets, or how success is measured in the position. It’s a great way to engage with the interviewer and leave a lasting impression.
