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For Companies At a Glance
- Tasks: Provide first-line technical support and maintain ICT systems across various sites.
- Company: Join a faith-based charity dedicated to positively impacting society.
- Benefits: Enjoy a £26,000 salary, 23 days leave, and discounts on products.
- Why this job: Make a real difference while developing your skills in a supportive team.
- Qualifications: Strong ICT support background and knowledge of Microsoft technologies required.
- Other info: Travel to parishes for in-person support may be needed occasionally.
The predicted salary is between 22000 - 30000 £ per year.
The Organisation
Our client is a faith-based charity. They seek to positively impact the lives of all members of society. They are now looking for an ICT Support Technician to join them on a full-time, permanent basis, working 35 hours per week.
The Benefits
- Salary of £26,000 per annum
- 23 days’ annual leave + bank holidays (pro rata for part time employees)
- Vouchers for free eye tests and £50 towards the cost of glasses
- Reward Gateway scheme offering discounts on a wide range of products and services
- Pension scheme for eligible employees – 5% paid by the employer
- Salary exchange (salary sacrifice) for pension
- Cycle to work scheme
- Enhanced maternity, paternity and adoption pay
- Employee Assistance Programme
- Life assurance/Death in Service benefit
This is an exciting opportunity for an ICT support professional to join our client’s dedicated organisation. As part of a supportive and close-knit team, you’ll play a key role in ensuring their network of offices can operate smoothly, empowering staff to continue delivering vital services to communities across the organisation. In return for your commitment, you’ll enjoy a meaningful role with real variety, personal development opportunities and a great range of benefits to support your wellbeing outside of work.
The Role
As an ICT Support Technician, you will provide essential first-line technical support and maintain ICT systems across in-person and remote sites. Working under the guidance of the Systems Administrator, you will resolve hardware and software issues via phone, email, and desk-side support, as well as installing and maintaining computer equipment and peripherals. You will also help manage user accounts, access permissions, and support Microsoft Office 365, Windows Server, Active Directory, and SQL database environments. Additionally, you will:
- Maintain secure and efficient networks
- Support and train staff in the use of ICT systems and equipment
- Maintain server rooms and oversee antivirus and backup procedures
- Travel to parishes and remote offices to provide in-person support
- Ensure compliance with data protection and safety policies
About You
To be considered as an ICT Support Technician, you will need:
- A strong background in ICT support within a professional or charitable setting
- Experience managing, maintaining, configuring and troubleshooting Active Directory
- Practical knowledge of Microsoft technologies and networking protocols
- A good understanding of TCP/IP networking and troubleshooting
- An understanding of structured query language (SQL)
- The ability to explain technical concepts clearly to staff at all levels
- The willingness to travel to parishes occasionally
The closing date for this role is 12pm, Friday 6 June 2025.
ICT Support Technician employer: Webrecruit
Contact Detail:
Webrecruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Office 365, Active Directory, and SQL. Having hands-on experience or relevant certifications can really set you apart during the interview.
✨Tip Number 2
Prepare to discuss your previous experiences in ICT support, especially in a charitable or professional setting. Be ready to share examples of how you've resolved technical issues and supported users effectively.
✨Tip Number 3
Since this role involves training staff, think about how you would explain complex technical concepts to non-technical users. Practising this will help you demonstrate your communication skills during the interview.
✨Tip Number 4
Research the organisation's mission and values, as they are a faith-based charity. Showing that you align with their goals and understand their impact on the community can make a positive impression.
We think you need these skills to ace ICT Support Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the ICT Support Technician position. Tailor your application to highlight relevant experience and skills that match what the organisation is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise your background in ICT support, particularly any experience with Active Directory, Microsoft technologies, and troubleshooting. Use specific examples to demonstrate your skills and how they relate to the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you are interested in this position and how your values align with the charity's mission. Mention your willingness to travel and your ability to communicate technical concepts clearly to non-technical staff.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an ICT support role.
How to prepare for a job interview at Webrecruit
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft technologies, Active Directory, and SQL. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting skills and be ready to explain your thought process.
✨Demonstrate Your Communication Skills
As an ICT Support Technician, you'll need to explain complex technical concepts to non-technical staff. Practice articulating your past experiences in a way that shows you can simplify jargon and make it accessible for everyone.
✨Highlight Your Teamwork Experience
This role is part of a close-knit team, so be sure to share examples of how you've successfully collaborated with others in previous positions. Emphasise your ability to support and train colleagues in using ICT systems.
✨Prepare Questions About the Organisation
Research the charity's mission and values, and think of insightful questions to ask during the interview. This shows your genuine interest in their work and how you can contribute to their goals.
