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- Tasks: Lead a team of crisis prevention advisers and ensure high-quality service delivery.
- Company: Join a dedicated charity focused on crisis prevention and safeguarding vulnerable individuals.
- Benefits: Enjoy 28 days annual leave, a pension scheme, and enhanced sick pay.
- Why this job: Make a real impact in mental health while working in a supportive environment.
- Qualifications: Degree or professional qualification in Health, Nursing, Social Work, or related field required.
- Other info: Night shifts from 10:25pm to 7:40am, with an additional monthly allowance.
The predicted salary is between 35407 - 38051 £ per year.
Our client is looking to recruit a Helpline Manager to enable the delivery of an outstanding crisis prevention helpline, through the effective management of Helpline Advisers, alongside promotion and development of the service.
What you will do:
- Provide leadership, guidance, and effective line management to a team of crisis prevention advisers.
- Ensure a consistent and high-quality service is delivered through effective quality assurance processes.
- Manage staffing and resources effectively to ensure the efficient running of the helpline service.
- Risk assess and provide advice and guidance to the team, in relation to safeguarding matters, in line with policy and procedures.
- Provide ad hoc rota cover to support a range of clients via multi-channel communications adhering to helpline remit at all times.
To be successful in this role you will have:
- A proven track record of building and managing an effective team, supporting their development and managing their performance.
- Previous experience of building, developing and managing effective partnerships with internal and external stakeholders in the community, voluntary, statutory and political settings.
- Previous successful experience of working in crisis prevention or mental health.
- Awareness of the issues around safeguarding and how these can affect young people and adults at risk.
- Degree level or professional qualification in Health, Nursing, Social Work, Community Work or related discipline.
Salary: £35,407 per annum (Scale point 29) progressing by increments to £38,051 per annum (Scale point 32). As a night shift worker, you will receive an additional allowance of £173.00 per month based on working 4 nights per week.
Hours: 33 hours per week
Working arrangements: This role will work shifts starting at 10:25pm and finishing at 7:40am. Shifts will be on a rota basis across a 7-day working week. 33 hours will be based upon working 4 night shifts per week.
Location: Birmingham
Contract: Permanent
Benefits: You will receive 28 days’ annual leave plus Bank Holidays (pro rata for part time workers), an attractive pension scheme, Simply Health membership and enhanced sick pay.
Closing date: Midnight on the 7th July 2025
Our client reserves the right to close the vacancy earlier if they receive sufficient applications so, please submit your application as soon as possible.
Our client is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Our client is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
HOPELINE247 Manager employer: Webrecruit
Contact Detail:
Webrecruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HOPELINE247 Manager
✨Tip Number 1
Familiarise yourself with crisis prevention strategies and safeguarding policies. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the role and the well-being of those you will be supporting.
✨Tip Number 2
Network with professionals in the mental health and crisis prevention sectors. Attend relevant workshops or seminars, and connect with individuals on platforms like LinkedIn. This can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and experiences managing teams. Think of specific examples where you've successfully guided a team through challenges, as this will be crucial for the Helpline Manager position.
✨Tip Number 4
Research the organisation's values and mission. Being able to articulate how your personal values align with theirs during the interview can set you apart from other candidates and show your genuine interest in the role.
We think you need these skills to ace HOPELINE247 Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Helpline Manager position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in crisis prevention or mental health. Provide specific examples of how you've built and managed effective teams, as well as any partnerships you've developed with stakeholders.
Showcase Leadership Skills: Demonstrate your leadership abilities by detailing instances where you provided guidance and support to a team. Mention any quality assurance processes you've implemented to ensure high service standards.
Address Safeguarding Awareness: Make sure to include your understanding of safeguarding issues and how they impact vulnerable groups. This is crucial for the role, so provide examples of how you've navigated these matters in past positions.
How to prepare for a job interview at Webrecruit
✨Showcase Your Leadership Skills
As a Helpline Manager, you'll need to demonstrate your ability to lead and manage a team effectively. Prepare examples of how you've successfully guided teams in the past, focusing on your leadership style and how you support team development.
✨Understand Crisis Prevention
Familiarise yourself with crisis prevention strategies and mental health issues. Be ready to discuss your previous experiences in this area and how they relate to the role, as well as any relevant training or qualifications you possess.
✨Highlight Stakeholder Engagement
The role requires building partnerships with various stakeholders. Think of specific instances where you've successfully collaborated with internal and external parties, and be prepared to explain how you navigated those relationships.
✨Demonstrate Safeguarding Awareness
Given the importance of safeguarding in this role, be prepared to discuss your understanding of safeguarding policies and procedures. Share any relevant experiences where you've had to assess risks or provide guidance on safeguarding matters.
